Services Technician

Services Technician

Hanover Park, IL, US

Requisition Number: 96967

Services Technician

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

Insight is seeking a highly motivated Services Technician to join our team. As a Services Technician, you will be responsible for performing installation, modification, repair, testing, and/or servicing on cutting-edge systems and communications equipment. This includes hardware and peripherals, software configuration, voice, video, and data cabling systems, and networks. You will be working with the latest technology and playing a critical role in ensuring the success of our clients. The role requires the ability to service both internal Insight teammates and clients on-site, providing exceptional technical support and customer service.

Key Responsibilities

• Perform necessary hardware and peripheral repairs, identifying the problem and determining the most efficient and cost-effective way to resolve it while minimizing customer downtime.

• Install and test system hardware at customer site, including setting up the hardware, testing it, and identifying system hardware problems.

• Complete all required documentation involved in a service call to ensure accurate billing and timely return of defective products/parts.

• Identify system hardware problems and determine the most efficient and cost-effective way of resolving the problem.

• Provide telephone support for a geographically dispersed user community using a combination of desktop remote control products.

• Resolve software configuration problems and diagnose hardware problems at the workstation level.

• Identify, pull, terminate and label Cat3, 5e, Cat 6, Cat 6A, coax, and fiber optic cable.

• Install support structures and pathways such as J-hooks, support rings, cable slings, cable tray/ladder rack, conduit, and raceway.

• Terminate workstation outlets, patch panels, 110 and 66 blocks, and fiber.

• Read blueprints, identify cable paths, and assist with site surveys and bidding.

• Install, test, and configure network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.

• Install, test, and support Network Operating Systems (NOS) and their applications.

• Perform server hardware support, troubleshooting, and performance tuning.

• Implement and support Active Directory and supporting technologies such as DNS, DHCP, WINS, etc.

• Implement and support Microsoft server applications such as Exchange, SMS, IIS, RIS, etc.

• Have experience in bench and/or on-site service technical experience.

• Familiarity with EIA/TIA standards for video, voice, and data cabling systems.

• Proficiency with basic and high-level testing and documentation for video, voice, and data cabling systems.

• Fiber terminations experience.

What you'll need to succeed

• Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience.

• LANs, WANs, Personal Computers, messaging, and server software applications experience required.

• Cable plants, network services, email, bulletin boards, and CD-ROM libraries needed.

• Ability to automate tasks using basic scripting techniques required.

• Remotely manage devices to determine user experiences and debug issues, utilizing knowledge base and call script skills required.

• Must be able to work with both ends of basic level testing as well as high level testing and

• documentation.

• High level of technical proficiency in microcomputer product areas a must.

• Familiarity with large account environments and protocol required.

• Working knowledge in major desktop operating systems (Windows 2000, Windows NT and Windows XP Workstation).

• Comfort and familiarity with taking units apart and re-assemble required.

• Excellent troubleshooting skills needed.

• Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company's business and systems strategies.

• Ability to enter data into systems accurately required.

• Must have the ability to multitask with strong organization and time management skills.

• Must be able to respond effectively to inquiries or complaints within a timely fashion.

• Knowledge of receiving, warehouse, and safety procedures a plus.

• Possession a valid forklift certification a plus.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Hanover Park || Illinois (US-IL) || United States (US) || Distribution Center || None || US - Hanover Park, IL ||

Nearest Major Market: Chicago

Job Segment: Testing, Cloud, System Administrator, Supply Chain, Technician, Technology, Operations