Services Support Engineer

Unity San Francisco , CA 94118

Posted 7 months ago

Unity Technologies provides a growing number of services to our customers as an end-to-end solution for game development and monetization. These services complement the core engine software used by game developers. These additional software services aid developers with Ads management, Analytics intelligence and ways to more effectively create and share game builds.

As a Services Support Engineer for Unity you'll be the primary point of contact for game developers utilizing our services, responding to questions, solving problems, up-selling where it makes sense, and generally ensuring the highest quality of customer experience. Does this sound like you? You are part developer, part investigator, and all about customer satisfaction.

Mobile technology is your playground, and software integration is your favorite kind of challenge; you love it when customers present a wide variety of problems that require your particular brand of agile-thinking and problem-solving skills. New problems every day? No problem -- especially when you don't already know the answers, because you're happiest when you're learning something new.

Responsibilities

  • Be the first point of contact for technical inquiries from game developers, using the Zendesk technical ticketing system to manage and prioritize issues

  • Respond to Forum posts

  • Participate in client meetings as a subject matter expert for technical product details

  • Investigate, research, debug, and solve integration problems, interacting with customers and internal development engineers as needed to do so

  • Enhance, expand, and develop documentation, resource materials, and technical FAQs

  • Prepare and distribute weekly reports that detail the issues you are working on

  • Recommend product and support delivery ideas

  • Profile and debug as needed

Requirements

  • 3+ years of experience in software development or support, with strong programming skills in C#, Objective-C, Java, etc.

  • Familiarity with iOS and Android development tools

  • Prior experience in a customer-facing, technical support role

  • Previous monetization tech (mobile ads or in-app purchase) background

  • Great teamwork and interpersonal skills, strong communication skills, proactive attitude, and a drive for results

  • Experience in debugging and profiling

  • Excellent written communication in the English language

  • Dependability and personal accountability are expected

  • Travel up to 10% may be required

Bonus Points

  • Previous Unity development experience

  • Previous experience in a B2B support role

  • Experience with game engines and development environments (such as Unity, cocos2d, or OpenGL)

Who We Are

Unity is the creator of the world's most widely-used real-time 3D (RT3D) development platform, giving content creators around the world the tools to create rich, interactive 2D, 3D, VR and AR experiences. Our 800+ person engineering team keeps Unity at the bleeding-edge of technology by working alongside partners such as Magic Leap, Google, Facebook, Oculus and Microsoft to ensure optimized support for the latest releases and platforms.

Apps made with Unity reach 2.7 billion devices worldwide and were installed more than 24 billion times in the last 12 months. Unity is powering the real-time revolution, expanding beyond games and breaking into other industries including automotive, film, architecture, engineering, construction and more.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

#LI-PJ1 #SEN


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Services Support Engineer

Unity