Services Strategic Account Director

Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.

What unites Anaplanners across teams and geographies is our commitment to our customers' success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you'll be part of a winning culture that's dedicated to creating opportunities for our customers, partners, and employees. We hope you'll join us. Let's create something incredible together!

Services Strategic Account Director

Anaplan is looking for an experienced services seller to support our Go To Market (GTM) organization in deal qualification and to be the driver of scoping larger transformational opportunities, partnering with Sales and our deeply mature partner network. This role will be a critical component of how we enable our customers' success through Anaplan Professional Services engagements. Your role will be responsible to scope projects that both enable successful deployment of the Anaplan connected planning solution and delivery, with a balance of driving Anaplan Professional Services profitability. Anaplan Professional Services seeks to support our customers in extracting maximum and ongoing value from their Anaplan investment, enabling them to achieve decision excellence to make their business smarter, more competitive and leaders in their industry.

Come see for yourself what an exciting place to work for looks like.

Insight on your impact

Anaplan is looking for a Services Strategic Account Director. This individual will report directly into the AVP, Professional Services, Americas and will:

• Be a director level leader who will own the professional services sales strategy in partnership with the Customer Success Directors, Professional Services Directors, and Sales Regional Vice Presidents

• Be accountable for delivering the professional services bookings target with contributions from the Customer Success Directors and Customer Success Business Partners as well as from third party partners for subcontracted work

• Be experienced in delivering / positioning / selling services in a software lifecycle, specifically with strong understanding of architecting multi-dimensional on-line analytical processing solutions and data integrations; and

• Have tight-knit collaboration, leadership, and influencing skills with the ability to own the room with c-level executives on down to process stakeholders

Your qualifications, your influence

• Collaborate with Industry-aligned Professional Services Managers and Sales Account Executives to identify appropriate prospects for which Professional Services should be priming in software deals with Services Attachment

• In partnership with Sales Account Executives to identify and own Services sales motions for large Services opportunities and working closely with Alliances and Anaplan's Partner Network to supplement expertise and/or talent.

• Directly interface with executives at customers/prospect when scoping a software attached services opportunity.

• Be a trusted advisor to the customer who is responsible for delivering outcomes, educating on the value of where Anaplan technology can be a solution the customer's pain and present examples of other customers and relevant best practices.

• Support Services contracting process with the customer for targeted and assigned services opportunities.

• Support Customer Success on qualifying/expanding Services opportunities.

• Developing and nurturing long term services roadmaps within key customers, smoothing over gaps and maintaining relationships between active services engagements.

• Champion communication on outcomes across GTM to ensure cross organization alignment on trending and forecasting and celebrating cross-functional wins across the business.

• Proactively identifying strengths and weaknesses in our services offerings based on market and evolving Services offerings to meet GTM and customer requirements.

• Responsible for relationship management and engagement with third party partners used for delivery.

• Responsible for professional services operating motions, in line with overall CS and GTM Business Excellence frameworks.

• Partner with broader GTM operations and legal organizations to ensure successful outcomes of bookings proposals.

Preferred skills and technical familiarity

• 8+ years successful GSI or Consultative Professional Services experience

• Success in meeting/exceeding services sales quota (selling large complex services deal to Enterprise accounts)

• Ability to work with both technical and business stakeholders

• Experience with Agile methodology

• Strong Anaplan knowledge preferred, technical aptitude to learn the Anaplan solution quickly expected

• Strong customer facing skills and a successful track record of engagement management

• Experience selling into various lines of business, multiple use cases for various industry customers

• Strong understanding of delivering within a software lifecycle including architectural multi-dimensional design, requirements collecting, data integration, broad functional understanding of defining process best practices and experience in successful service engagements.

• Excellent Presentation skills

• Executive presence

• Bachelor's degree required. Master's degree preferred.

Travel is expected across the region to support new opportunities and active customer engagements. Do you align with Anaplan's Values?

Strategy Led; Values Based; Operationally Disciplined are our operating principles. Our values are Innovative, Accountable, Collaborative, Transparent, Resilient, Empathetic, Authentic, Learner. #IACTREAL

Our Commitment to Diversity and Inclusion

Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

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It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals.

Anaplan does not:

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.

• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.

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