Services Sr Analyst

Lowe's Companies, Inc. Mooresville , NC 28117

Posted 2 weeks ago

Job Description:

The primary purpose of this role is to provide Compliance trends and data analytics for the Services organization and provide support for the development and maintenance of installation programs within the group. This includes responsibility for leveraging all data sources and compiling meaningful analysis of Services performance (regulatory/contracts/licensing) to be shared with Field, Stores and SSC teams. Ensures timely data collection and reporting on operational performance for the purpose of providing consistent actionable information to field and SSC for improvement within the menu of services offered. This role is critical to Lowe's as it supports the Services organization in making improvements to how Services drives installed sales and delivers installation programs in a regulatory compliant and customer confident manner.

  • Provides analysis and benchmarks of Lowe's installation fulfillment performance through its provider network and production offices via data analytics and operational feedback

  • Provides analysis on installation programs' expense performance to identify opportunities for improving vendor compliance, vendor improvement, and / or the method by which an installation program is sold.

  • Designs and implements install compliance programs that are regional or a pilot to supplement capacity of Service Production Manager

  • Maintains install programs by integrating compliance labor items into the selling tools, data sets, and any other system integration required

  • Collaborates with Divisional Director Services to measure service compliance health and identify gaps in training or resources

  • Directs how data should be stored and measured by IT, Legal, and Risk Claims in order to provide needed feedback of Services Compliance and Company Risk

  • Collaborates across organizations to provide additional insights regarding regulatory advice, documentation and responses to various government organizations.

  • Coordinates and updates any compliance documents as needed including but not limited to Lowe's training systems, contracts in selling systems, and store process documents.

  • Audits against Compliance regulatory items for permitting, licensing, background checks, EPA, OSHA and any other required items and incorporates into datasets for known trends and issues.

  • Provides data to Legal resulting from requests including but not limited to state / federal government agencies, media requests, ethics point inquiries and other investigations.

  • Researches and processes license renewals as well as any other exam preparation or ongoing education to maintain good standing and compliance status.


Bachelor's Degree in Business Administration or related field
5+ years' Experience in project / process management, data analytics, or merchandising / supply chain. Three or more years' experience with reporting systems such as SQL or MicroStrategy/DART. Advanced analytical skills and excellent communication and project management skills


Master's Degree in Business Administration
7+ years Experience In a merchandising and fulfillment environment. Five or more years experience in analytic design, report development, and complex root-cause analysis


  • LESS THAN MONTHLY Overnight Trips
  • LESS THAN MONTHLY Multiple Nights


  • NEVER Overnight Trips, Multiple Nights
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Demand Planning Sr Analyst

Lowe's Companies, Inc.

Posted 2 days ago

VIEW JOBS 3/19/2019 12:00:00 AM 2019-06-17T00:00 Job Description This posting is for future needs, you may experience a delay in response to your application. We encourage you to continue to apply to additional roles that match your background and experience. (Your application for this role will be active for 90 days) The Demand Planner is primarily responsible for performing the demand forecasting and assortment planning duties for an assigned merchandise in order to ensure that operational sales forecasts are as accurate as possible and support service level and inventory objectives of the division, covering approximately $2 to $3 billion in sales and $500 to $700 million in inventory. The operational sales forecast drives customer service levels in stores, orders in the stores and DCs (Distribution Center), and all planning activity including forecasts to vendors, DC capacity analysis, DC hiring and transportation resource planning. The Demand Planner will also have primary responsibility with providing data to and executing output from the Product Line Review (PLR) process. This includes providing advice on the sales inputs to the Product Line Review (PLR) process as well as incorporating the results of that process into the operational sales forecast, so that forecasts and orders can be generated to plan for and execute the line review. The product line reviews are a primary source of sales, margin and inventory improvements for the supported merchandise division. To accomplish this, the Demand Planner must utilize his/her expertise on demand planning concepts as well as use advanced demand planning systems. The Demand Planner will collaborate directly with Merchandising, Logistics, and Inventory teams in order to support forecast accuracy and assortment plans. Essential Responsibilities: Performs Demand Planning sales forecast management by executing sales forecast activities to achieve forecast accuracy, in-stock, safety stock, and inventory efficiency goals; applying expertise in the use of demand planning tools and applying it to the category; demonstrating a clear understanding of the in-stock and inventory goals of the team; anticipating risks to mitigate impact to key metrics; validating annualized sales estimate resulting from PLR decisions; ensuring initialization of store/item level forecast; tracking and communicating new item forecast accuracy to proforma expectation and recommending changes based on early read analysis and trend analysis; executing promotion and lift analysis to drive business objectives of each promotion within the operational systems as detailed in the marketing plan; cleansing sales history and entering forecast overrides to accurately depict seasonal changes, weather impact, vendor failure, supply disruptions, promotions, etc. to drive appropriate inventory levels to DCs and stores; analyzing Demand Classification recommendations to adjust statistical parameters; adjusting the operational sales forecast to agree with the financial sales forecast so the forecasts drive inventory appropriately; supporting successful product transition plans, managing seasonal profiles, product linking and exit strategies; proactively communicating to the Demand Planning Manager on forecast status, actions taken, accuracy misses and root cause through use of standard Demand Planning analysis (e.g., region bias reports, region charts), and team communication vehicles Ensures accurate assortment planning process by supporting PLR activities and achieving forecast accuracy that support inventory allocation and sales plan goals; demonstrating a clear understanding of Merchandising's category strategy through the determination of inputs for store groupings and assortment planning to support their business area; developing product line review discontinued item list for markdown optimization and demand operational systems; ensuring that forecast depicts business strategy and objectives using an understanding of Product Line Review (PLR) and assortment planning process; ensuring alignment between initial sales forecasts and proforma; interpreting PLR decisions and incorporating into operational sales forecast management; executing go forward assortment forecast for all items needed to support the PLR process Provides exceptional service and relationship management by providing ad-hoc data analysis on forecasts in many forms for many purposes on how to solve the problem, summarize and present results; assisting others in learning new tools and best practices; performing ad hoc or customized team-level analysis proactively to add business value for the business category Required Minimum Qualifications: * Bachelor's degree in Supply Chain, Logistics, Business, Operations Management, Engineering, Statistics or related field * 2 years of experience in Supply Chain, Merchandising or related filed OR Master's Degree in Supply Chain, Business Administration or Analytics fields * Solid proficiency in MS-Excel and other MS-Office related tools * Demonstrated experience working in a cross-functional team environment Preferred Qualifications: * Forecasting, Replenishment Planning, Assortment Planning or Inventory Management experience in a high volume industry * Understanding and experience working with forecasting and replenishment systems (INFOREM, JDA Demand, Oracle, SAP) * Experience in assortment planning tools and processes and knowledge of JDA Efficient Item Assortment/Assortment Optimization (EIA/AO) * Advanced skills with Access and Excel Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2016 sales of $65.0 billion, Lowe's and its related businesses operate or service more than 2,375 home improvement and hardware stores and employ over 290,000 employees. Founded in 1946 and based in Mooresville, N.C., Lowe's supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit . Lowe's Companies, Inc. Mooresville NC

Services Sr Analyst

Lowe's Companies, Inc.