The US Business & Sales Operations (BSO) group is the business center of excellence for cross-business execution performance, planning, and subsidiary operations. The team helps drive clear insights, turning data into information, information into insight and insight into business decisions that result in Microsoft achieving its business objectives.
This role reports to the Business & Sales Operations (BSO) Leader who manages the BSO team, and thus is responsible for leading and orchestrating processes within the US Subsidiary. The Sales Operations Services Manager is a strong people leader of the Services Sales Operations Program Managers (SOPMs), who are responsible for leading and orchestrating processes across the US Services teams. The Sales Operations Services Manager is a key partner to the greater BSO team, Services Sales Excellence Leads, Business Program Managers, and M&O Leaders. This team focuses on supporting core sales & business operational processes, metrics and communications that affect sales operations and field productivity that result in Microsoft achieving its business objectives.
Skills & Knowledge
Experience within Sales Excellence, Sales operations and/or Finance
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Advanced working knowledge of ETL and PowerBI required. Understanding of existing Microsoft systems and data sources preferred.
Ability to translate isolated data asks into broader business needs to deliver greater impact
Proven working experience as a team lead for business data analysts
Familiar with financials, pipeline, scorecard, and other internal measurement tools
Proven leadership skills
Proven communication and collaboration skills
Functional (Sales, Partner, Services, Microsoft Field Sales) knowledge
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Develop a high scaled and efficient sales operational team/model that:
Partners with finance to plan and drive services quota distribution process, along with maintenance throughout the fiscal year, revenue disputes, territory planning, segmentation, etc.
Partners with Services Sales Excellence leads to drive sales process enablement, insight and execution locally
Leverages standardized tools and reporting which enable speed, efficiency and scale in the business, improving local execution and sales discipline
Locates and defines new process improvement opportunities and solve for root cause issues, providing Services requirements into Functional BSO team.
Leads and drives a culture of rigorous pipeline management in compliance with WW standards.
Interprets data, analyzes results to "light up" actionable strategic insights
Supports local RoB and Sales Process Execution operational rhythms
Provides readiness for Services sales on sales tools and process, opportunity management, forecast guidance, rhythm, expectations.
Accelerates landing of Empowering Digital Success efforts