Services Sales Manager

Office Depot Okemos , MI 48805

Posted 2 weeks ago

Responsibilities

At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location.; The Services Sales Manager will partner with the General Manager to drive the overall services culture within the location. He/she is accountable to achieving services sales plan for all services including copy and print, technology, subscriptions, and business services.; He/she will assist in the day to day operations, and work with the General Manager to develop overall store strategies and tactics and is expected to know how the store is performing relative to the services target/plan and will apprise the General Manager of results.

Will articulate areas of opportunity and devise and execute an action plan to resolve. The person in this role also has accountability for driving the store's overall sales training to ensure appropriate Office Depot and Office Max's selling techniques are executed. This position develops talent, provides positive and constructive feedback, and appropriate coaching and counseling to associates. The person in this role will lead, motivate and inspire associates and foster a customer/client first environment resulting in a memorable and positive client experience; building customer retention, strong relationships, and brand awareness and loyalty.; The Services Sales Manager is also a 'Key Carrier' and will be considered the Leader on Duty in the absence of other management.

The Services Sales Manager assists with the merchandising, operations and execution of store and company standards in addition to resolving both associate and customer relations' concerns. He/she will proactively engage with customers to exceed their needs and work to generate revenue by driving a sales culture.

Quickly builds ongoing customer/client relationships and becomes a trusted advisor. Partners with General Manager to execute on new business-related services and product launches and develop strategies to improve conversion and Average Order Value (AOV). Is as a Change Champion, supporting and initiating change.

Qualifications

High School diploma or equivalent; Bachelor's degree preferred

Business, Marketing, Retail Management, or another related field preferred

Minimum two years of experience in retail, including management and/or supervisory in a sales driven, customer-oriented company. Sales experience in a services industry a plus.

Pay, Benefits & Work Schedule

Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Equal Employment Opportunity

Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.

We will consider for employment qualified applicants with arrest and conviction records.

Other Information

Leads, coaches and inspires associates, while fostering a culture that builds trust, brand loyalty and exceptional customer/client service delivery. Creates and manages a sales focused environment through the training and development of associates. Accountable for the assessment and development of all services and sales associates, ensuring that all associates have completed and maintain their certification, as applicable (print, tech, etc.)

Deliver exceptional customer/client service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution. Builds a culture which drive sales through motivating associates to be product experts and customer focused.; Is a business services sales leader and a role model for superior customer service by demonstrating an understanding and high degree of proficiency using the Office Depot and Office Max sales principles.; Proactively observes, coaches, and provides feedback to associates to enhance their proficiency in this area.

Responsible for increasing sales and profitability through conversion, AOV (Average Order Value), and customer satisfaction improvement across all categories.;

Accountable for velocity services and executes on new services product launches, including services and product protection plans. Drives merchandising sales contests.

In the absence of the General Manager, manages inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control.; Will also be responsible for managing merchandise flow-through and replenishment processes.

Consistently maintains store appearance to company guidelines and keep in a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling, planogram integrity, and merchandise presentation.

Responsible;for managing performance, talent assessment, development and recognition of associates. Manages the performance appraisal process by delivering timely and valuable developmental feedback and reviews to all associates.

Supports an environment that embraces diversity and encourages creative, innovative thinking and risk taking. Provides direction, coaching, and real time counsel related to all associate performance issues. Manages conflict effectively.; Drives the recruitment, retention and development of a diverse range of talented people by participating in the interviewing and selection process.

;

;

Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Manager Environmental Services

Stantec Inc.

Posted 3 weeks ago

VIEW JOBS 3/30/2019 12:00:00 AM 2019-06-28T00:00 Within the Stantec community, we have an Environmental Services (ES) operating unit which includes a team of professionals focused on serving multinational manufacturing companies across their global enterprise. Our services span the entire facility life cycle, including facility siting, environmental permitting, EHS due diligence for acquisitions, EHS support to operating facilities, energy and water management, plant decontamination and demolition, contaminated land cleanup, and sustainability consulting. Working across our global platform requires not only knowledge of national and local regulations and regulatory enforcement, but also an understanding of political and economic conditions, depth of local expertise, safety, security, language, and culture. Just as important, our clients expect the local team to understand their business drivers and expectations and then deliver value through our products and services. To meet this challenge, Stantec uses a Global Account Management Structure to provide responsive, consistent delivery of high quality work products. Our structure includes a Global Account Manager who oversees the client relationship, Technical Leaders who direct technical processes, and Regional Client Manager who are responsible for staff assignments and quality. Your Opportunity Stantec is seeking a senior professional to serve as Account Manager within our Environmental Services group. The Account Manager's role is to understand the client's growth strategies, initiatives, needs, and expectations and then translate that understanding into project awards. The Account Manager communicates the client's needs and expectations, leads the marketing and pursuit of new opportunities, coordinates projects awarded to Stantec, and support project execution to ensure delivery is consistent with the client's expectations. The Account Manager works in collaboration with our Technical Leaders and Regional Client Managers to ensure client satisfaction, with the ultimate mission of becoming our client's trusted advisor. Your Key Responsibilities Our ideal candidate will be geographically located east of the Mississippi and will have pre-existing relationships within manufacturing companies. We are particularly interested in candidates who have relationships with EHS staff at aerospace, forest products, and/or chemical manufactures. The candidate must have a keen ability to organize information, communicate clearly, manage expectations, and provide a logical framework for customer service. This candidate will have sufficient understanding of our service offerings to identify opportunities to grow existing services, offer "other" or new services that meet client needs and expand our geographic coverage for the client. * Leadership * Build, grow and develop a team of high performers to deliver a successful project * Provide leadership and project management on a wide variety of environmental services * Mentor staff as we grow our client base and workload * Business Development * Grow 2-3 key accounts with a focus on environmental services * Actively participate in regional and national industry groups to advance the Stantec brand * Engage our clients in meaningful discussions about their most critical issues and translate those discussions into opportunities to deliver solutions * Introduce new Stantec service offerings to their client and exhibit trust that the Subject Matter Experts for these services will be committed to excellence in service delivery * Actively participate in proposal and pricing development * Support project delivery within their area of expertise * Strategic Thinking * Identify trends and develop a long-term view of the industry, market and client base * Assist in the growth of ES by collaborating with our technical experts in the development of new service areas * Anticipate medium and long-term client needs and industry dynamics * Innovate and enhance ES's Manufacturing capabilities, geographic foot-print and integrated approach Your Capabilities and Credentials * Professional background in environmental science or engineering * Experience leading teams to successful completion of projects * Demonstrated experience in team building, delivery of integrated services, and contract negotiation * Strong work ethic, sense of humor, and desire for team success * Travel is required to manage accounts throughout the US and occasionally internationally Education and Experience Minimum Bachelor's degree in science or engineering. Master's preferred. At least 10 years of relevant professional consulting experience, demonstrating progressive responsibility. At least 5 years of experience with building client relations and developing business. This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice. Stantec is a place where the best and brightest come to build on each other's' talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best. Job: Environmental Scientist Primary Location: United States-Michigan-Okemos Other Locations: United States-New York-Rochester, United States-Pennsylvania-West Chester, United States-New Jersey-Mount Laurel, United States-Massachusetts-Boston, United States-Illinois-Chicago, United States-Virginia-Williamsburg, United States-Connecticut-Hartford, United States-New Hampshire-Auburn Employee Status: Regular Job Level: Individual Contributor Travel: No Schedule: Full-time Req ID: 190000XD Stantec Inc. Okemos MI

Services Sales Manager

Office Depot