Services Sales Manager

Office Depot Dorchester , MA 02122

Posted 3 weeks ago

Responsibilities

At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location.; The Services Sales Manager will partner with the General Manager to drive the overall services culture within the location. He/she is accountable to achieving services sales plan for all services including copy and print, technology, subscriptions, and business services.; He/she will assist in the day to day operations, and work with the General Manager to develop overall store strategies and tactics and is expected to know how the store is performing relative to the services target/plan and will apprise the General Manager of results.

Will articulate areas of opportunity and devise and execute an action plan to resolve. The person in this role also has accountability for driving the store's overall sales training to ensure appropriate Office Depot and Office Max's selling techniques are executed. This position develops talent, provides positive and constructive feedback, and appropriate coaching and counseling to associates. The person in this role will lead, motivate and inspire associates and foster a customer/client first environment resulting in a memorable and positive client experience; building customer retention, strong relationships, and brand awareness and loyalty.; The Services Sales Manager is also a 'Key Carrier' and will be considered the Leader on Duty in the absence of other management.

The Services Sales Manager assists with the merchandising, operations and execution of store and company standards in addition to resolving both associate and customer relations' concerns. He/she will proactively engage with customers to exceed their needs and work to generate revenue by driving a sales culture.

Quickly builds ongoing customer/client relationships and becomes a trusted advisor. Partners with General Manager to execute on new business-related services and product launches and develop strategies to improve conversion and Average Order Value (AOV). Is as a Change Champion, supporting and initiating change.

Qualifications

High School diploma or equivalent; Bachelor's degree preferred

Business, Marketing, Retail Management, or another related field preferred

Minimum two years of experience in retail, including management and/or supervisory in a sales driven, customer-oriented company. Sales experience in a services industry a plus.

Pay, Benefits & Work Schedule

Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Equal Employment Opportunity

Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.

We will consider for employment qualified applicants with arrest and conviction records.

Other Information

Leads, coaches and inspires associates, while fostering a culture that builds trust, brand loyalty and exceptional customer/client service delivery. Creates and manages a sales focused environment through the training and development of associates. Accountable for the assessment and development of all services and sales associates, ensuring that all associates have completed and maintain their certification, as applicable (print, tech, etc.)

Deliver exceptional customer/client service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution. Builds a culture which drive sales through motivating associates to be product experts and customer focused.; Is a business services sales leader and a role model for superior customer service by demonstrating an understanding and high degree of proficiency using the Office Depot and Office Max sales principles.; Proactively observes, coaches, and provides feedback to associates to enhance their proficiency in this area.

Responsible for increasing sales and profitability through conversion, AOV (Average Order Value), and customer satisfaction improvement across all categories.;

Accountable for velocity services and executes on new services product launches, including services and product protection plans. Drives merchandising sales contests.

In the absence of the General Manager, manages inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control.; Will also be responsible for managing merchandise flow-through and replenishment processes.

Consistently maintains store appearance to company guidelines and keep in a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling, planogram integrity, and merchandise presentation.

Responsible;for managing performance, talent assessment, development and recognition of associates. Manages the performance appraisal process by delivering timely and valuable developmental feedback and reviews to all associates.

Supports an environment that embraces diversity and encourages creative, innovative thinking and risk taking. Provides direction, coaching, and real time counsel related to all associate performance issues. Manages conflict effectively.; Drives the recruitment, retention and development of a diverse range of talented people by participating in the interviewing and selection process.

;

;

Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction records

City & County of San Francisco Fair Chance Ordinance



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Member Services Representative (Nights & Weekends)

Planet Fitness

Posted 3 days ago

VIEW JOBS 4/21/2019 12:00:00 AM 2019-07-20T00:00 Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Essential Duties and Responsibilities * Greet members, prospective members, and guests, providing exceptional customer service. * Handle all front desk related activities including: * Answer phones in a friendly manner and assist callers with a variety of questions. * Check members into the system. * New member sign-up. * Take prospective members on tours. * Facilitate needed updates to member's accounts. * Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Club Cleanliness and Maintenance: * Go above and beyond to keep the front desk area and lobby clean and orderly. * Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights. * Regular deep cleaning of all exercise equipment and tanning beds. * Regular restroom and wet area cleaning and stocking. Qualifications/Requirements * Required to work nights & weekend shifts. * Must have flexible schedule (This is not a seasonal position) * Customer service background preferred. * Basic computer proficiency. * A passion for fitness and health. Upbeat and positive attitude! * Punctuality and reliability is a must. * Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. * Strong listener with the ability to empathize and problem solve. * Demonstrate diplomacy in all interactions while using appropriate behavior and language. * High School diploma/GED equivalent required. * Must be 18 years of age or older. Physical Demands * Continual standing and walking during shift. * Continual talking in person or on the phone during shift. * Must be able to occasionally lift up to 50 lbs. * Will occasionally encounter toxic chemicals during shift. Planet Fitness Dorchester MA

Services Sales Manager

Office Depot