Job ID R032106 Date posted Aug. 24, 2019
Services Product Manager
Hopkinton, MA or Round Rock,TX
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as a Product Manager in our Services Product Management team.
Showcasing excellence and innovation at every stage, Product Management is responsible for formulation of strategic business plans for Dell Technologies Solutions & Deploy Service offers and will be responsible for the cross-functional management of service products or solutions through their entire lifecycle. The position will be responsible for driving product management processes to optimize product definition, maximize the value of Deploy offers to the Dell Technologies business, positively drive the customer experience, and differentiate Dell Technologies in the marketplace. This role will also involve acting as the Subject Matter Expert that understands the competitive ecosystem and will be responsible for creation of content that clearly describes our Solutions & Deploy service vision for customers, analysts, and internal audiences.
Manages the development of new service offers and features, working with development teams, without direct supervision.
Evaluates and drives the offer development processes. Works closely with product teams, sellers, and service development to ensure the blend of trade-offs are understood to maximize the product impact in the marketplace (customer use cases, competitive feature, timing, costs, and internal capabilities).
Work collaboratively to make decisions on capabilities to be developed and new features to be added. Ensure new initiatives and features are designed in a way that shapes the direction for the customer experience in alignment with the product, service and overall company strategies.
Lead multiple cross-functional teams defining the detailed use cases to ensure we bring the right service offers and capabilities to market to solve our customer's business problems.
Support senior staff with research, development, and presentation of new offer concepts to gain timely management approval and handling of issues for product feature/function set.
Supports the development and implementation of the company-wide go-to-market plan, working with all departments to execute.
Experience working in Product or Portfolio Management andtypically requires 8+ years of related experience with a Bachelor's degree; or 6+ years with a Master's degree; or 3+ years with a PhD; OR equivalent working experience.
Possesses strong product/technology/industry knowledge with a strong technical aptitude.
Experience working directly with external customers and sale teams with ability to determine customer problem sets.
Ability to influence others to achieve results and work across teams to share optional solutions to the best approach.
Skilled leading, collaborating and working with geographically distributed teams and multiple programs simultaneously.
Innovative ability to problem solve and find creative solutions to business processes in order to improve the product development process.
Excellent oral, presentation and written communication skills, leadership, time management, problem resolution and team building skills are required.
Pragmatic Marketing certified
Experience delivering computing, storage, or networking platforms to the market is a major plus.
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.
If you can take innovative products and solutions from inception to completion, this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages to apply. Learn more about Diversity and Inclusion at Dell here.
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