Services Operations Analyst

Red Hat Inc. Raleigh , NC 27611

Posted 2 months ago

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Consulting team is looking for a Services Operation Analyst to join us. In this role, you will partner with consulting leaders to help them understand the drivers of both revenue and expenses and use financial and operational metrics to help them grow their business. You'll be accountable for monitoring the progress of projects, investigating and resolving variances, supporting financial forecasting, preparing and supporting contracting, and ensuring that project billings are issued to customers and payments collected. You'll need to be able to understand complex financial problems and provide explanations and solutions that are sound and clearly communicated. As a Services Operations Analyst, you will also need to have excellent communication skills and the ability to support multiple teams and global regions for Red Hat's fast-growing Services team.

Primary job responsibilities

  • Create and maintain project-related records, including contracts and change orders

  • Review and approve project related assets and expenses (supplier invoices, time sheets, and overhead charges)

  • Authorize access to project accounts as well as transfer of expenses into and out of project-related accounts

  • Investigate project variances and submit variance reports to management

  • Confer with receivables associates regarding unpaid contract billings

  • Report on project profitability, opportunities for additional billings, and project funding

  • Create or approve all project-related billings to customers

  • Investigate all project expenses, including write-offs and project closeouts

  • Compile information for internal and external auditors as required

Required skills

  • Bachelor's degree with a solid understanding of applied accounting and finance concepts with knowledge of project contracts and change order documents

  • 3+ years of progressive experience in operations or business functions

  • Advanced experience with spreadsheets (pivot tables, formulas, macros, etc.)

  • Basic understanding of, experience with, and background in Salesforce.com (SFDC) or similar customer relationship management (CRM) tools

  • Energetic and detail-oriented; ability to work as part of a team

  • Focused, results-oriented, and motivated; sense of personal accountability

  • Demonstrated solid customer service and interpersonal skills in a dynamic environment

  • Ready to consistently work extended hours during periods of high demand like quarter or year end

  • Experience in a services or consulting business role is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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Services Operations Analyst

Red Hat Inc.