Services Inside Sales Specialist - US North Region

Services Inside Sales Specialist

• US North Region

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

A Service Sales Specialist plays a fundamental role in achieving our ambitious revenue growth objectives. You must be comfortable multitasking by answering numerous incoming calls and making dozens of calls per day. You will build relationships internally with the Fulfillment Teams, Technical Proposal Managers, Sales Managers and Administrators. You will also rely on and work with Channel Partners and Manufacturers' Representatives. You should be comfortable being the key point of contact for many customers that have immediate urgent needs. An ability to learn processes quickly and think creatively will be necessary to add value to customers. This position operates is a dynamic environment. It's imperative to be able to organize, prioritize and have confidence to respond.

Your responsibilities

• Exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs

• Assists outside sales personnel with quotation, order processing/management, customer interactions and internal communication with ABB factories and Aftermarket amongst others

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

• Fielding of website generated service requests

• Route qualified opportunities to the appropriate sales managers for further development and closure

• Work in concert with the Sales Directors to strengthen relationships with ABB partner organizations (CIO, IC&S, Utility, etc.)

• Work with Technical Proposal Managers, Application Engineers, and Customers to provide larger project quotations

• Support closing orders and achieve quarterly quotas

• Research accounts identify key players and generate interest

• Prospects for new accounts within a specified geographical territory

• Generates low dollar proposals

• Generates parts only proposals

• Works with factory teams to secure material pricing

• Coordinate with Aftermarket Parts Channel Mgr. and Sales as required

• Establish and maintain customer relationships. Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences

• Processes product & service quotations and drive continuous follow up throughout the completion of the customer's purchasing cycle

• Gathers and reports to management information regarding the company, competitors, pricing, products, and current and future market trends as well as assists management and vendors in planning, tracking, and implementing sales strategies and developing new markets

• Able to meet deadlines

Your background

• High School Diploma with 5 plus years of proposal generation and/or customer support experience

• Bachelor's Degree preferred

• Alternatively, a special combination of education and experience and/or demonstrated accomplishments in the electrical industry

• General knowledge of power transmission & distribution products/systems preferred

• Previous experience with business-to-business customer support preferred

• Must have knowledge and skill in utilization of computer databases

• Candidates must already have a work authorization that would permit them to work for ABB in the US

More about us

Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world's demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society. go.abb/electrification We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M.

• 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.