Services For Guests With Disabilities Specialist

Walt Disney Co. Lake Buena Vista , FL 32830

Posted 2 months ago

You will play an essential role within the Accessibility & Services for Guests with Disabilities (SGD) team which provides subject matter expertise and consistent thought in practice across the entire Walt Disney World Resort property and beyond. You will support the day-to-day operational needs of the department and serve as a policy and subject matter expert to internal, external, and affiliated partners. As part of this, you will provide on-going virtual contact with Guests with disabilities along with partnering with Operations leadership on common issue identification and resolution. You will report to the manager of the SGD team.


You Will:

  • Have a strong passion for accessibility and serving our Guests with disabilities.

  • Foster an environment supporting the delivery of the Five Keys: safety, courtesy, show, efficiency, and inclusion.

  • Take a proactive, opportunistic, forward view of the business and drive continuous improvement of our services for Guests with disabilities.

  • Have a clear understanding of the market trends, Guest needs, Cast and leader needs, legal requirements, and overall business needs.

  • Utilize communication skills that promote understanding, learning, information exchange and problem solving.

  • Incorporate the lens of Leadership, Management, Technical, and Relationships (LMTR) in daily functions and decision making.

  • Perform 'Manager on Duty' functions, assuming responsibility for real-time and urgent handling of highly sensitive situations.

  • Support and assist with the completion of operational responsibilities that include, but are not limited to:

  • Maintaining Guest and Cast information and materials

  • Providing telephone and e-mail responses to Guest and Cast Member inquiries

  • Managing special projects including audits and photo/video documentation

  • Creating and maintaining documentation files

  • Researching trends and information via the internet and other sources

  • Supporting the portfolio of Assistive Technology services including auditing and content creation

  • Supporting and scheduling of Guest and Cast Member Sign Language interpretation services

Basic Qualifications

You Have:

  • Guest/Customer Services background

  • Passion for accessibility work and proven track record assisting Guests with disabilities

Preferred Qualifications

  • Previous Park Operations experience

  • Knowledge of internal Disney computer applications (e.g. Lilo, Guest Service Suite)

Required Education

  • Bachelor's Degree or work equivalent

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

disabilities, disability, accessibility

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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Services For Guests With Disabilities Specialist

Walt Disney Co.