Services Engagement Director, Professional Services

Genesys Indianapolis , IN 46218

Posted 2 months ago

Position Purpose

A Services Engagement Director for Professional Services provides leadership in identifying strategic business opportunities for the organization to generate revenue and achieve sales objectives. This position requires a person who has the ability to recognize opportunities, along with the sales experience to successfully negotiate and close deals.

Responsibilities / Job Duties

The Services Engagement Director is responsible for implementing Professional Services business development strategy, identifying new business opportunities, maintaining key relationships and negotiating and closing business deals. This position will have quarterly financial targets (bookings and project profitability) that must be met in order for the organization to attain projected revenue and build consulting services backlog.

In this role the primary responsibilities include (but are not limited to):

  • Align with Account Executives and other Sales leadership as a member of the Genesys pursuit teams.

  • Pursue sales leads and prospective clients

  • Network and develop strong business relationships. Contribute to strategic and tactical planning for the professional services

  • Build client relationships, delivering presentations and proposals

  • Maintain extensive knowledge of current market conditions & customer buying strategies in order to negotiate and close business deals

  • Generate pipeline of services orders to attain financial objectives

Required Qualifications:

  • Bachelor's degree in Business or related field

  • 8+ years in a business setting with at least three years of experience in a customer-facing sales in a business solutions telecommunications environment

  • Ability to work effectively both individually and with a team

  • Strong leadership, interpersonal and presentation skills and excellent written and verbal communication skills

  • Proven success in sales - lead generation, acquisitions, and relationship management.

  • Able to influence thinking or gain acceptance of others in sensitive situations

Preferred Qualifications:

  • Salesforce experience

Special Position Requirements:

  • Travel 25% - 50% to customers and deliver presentations.

About Us:

Genesys powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Strategic Sourcing Director/Sr Director Corporate And Professional Services

Salesforce.Com, Inc.

Posted 1 week ago

VIEW JOBS 9/18/2020 12:00:00 AM 2020-12-17T00:00 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance and Operations Job Details About Salesforce: Salesforce is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Role Summary: This position is responsible for leading the Corporate and Professional Services Sourcing team, providing the strategic vision and supporting the team as they execute on the global strategies. This person will be solely responsible for ensuring that all metrics related to implementing policies and processes to optimize spend and reduce cost are implemented and delivered across the Corporate Services categories which include: Technical Services, BPO, Staff Augmentation, Consulting Services, HR Services & Benefits, Subcontracted System Integrators, Travel, and Memberships. S/he will also collaborate closely with the global procurement team to exchange subject matter expertise on various projects. This person will be the go-to Strategic Sourcing representative for a wide range of senior executives throughout Salesforce. This position will report to Vice President of Global Sourcing, and ideally will be based in San Francisco or Indianapolis but other US cities will be also considered. Responsibilities Customize the global strategic sourcing vision, leading the team in: * Establishing team goals, objectives, and operating procedures in line with the overall business plans and objectives of the business units that this team supports. * Provide strategic consulting and analytic perspective to key business stakeholders on procurement approaches and risks. * Lead change management efforts related to implementing Strategic Sourcing's strategy * Drive strategic cost optimization efforts through process improvements, contractual efficiencies and elimination of wastes; achieve and exceed annual cost savings goals. * Ensure that the team receives coaching and guidance on professional matters as well as developmental assistance for their career progression * Consistently look for opportunities to leverage global buying power by keeping ongoing dialogue with the colleagues across the global Procurement organization. * Lead the development, communication and implementation of Category Strategies for all sourcing categories * Proactively build sourcing pipeline, showing the path to deliver and exceed savings targets * Seek opportunities to leverage global deals and global suppliers across the region and enterprise * Contribute to building cross-functional team, operating in a collaborative spirit * Actively participate and lead some aspects of building supplier relationship program (SRM), pipeline tool, improving contract management, redesigning savings process, etc. * Serve as liaison between Global Strategic Sourcing, the business, and the Supplier community. * Develop strong partnerships and nurture a positive business relationship with internal stakeholders and suppliers to understand their processes; short and long term business objectives, strategic direction and goals while providing 'Customer Focus' attitude. * Align team's goals with the business objectives of key stakeholders * Provide holistic - strategic and tactical primary Sourcing support for internal business partners for sourcing requests, performing market analysis, provide spend data insights and recommendations, and develop business case for new projects * Consistently seek and implement ways to improve the processes, eliminate tactical activities and deliver highly efficient process * Be the main escalation point of contact from a Strategic Sourcing perspective across the company globally Required Skills * Bachelors Degree is required. MS/MBA/MA degree is desired. * 10 years of Global Procurement/Strategic Sourcing experience, with at least 5 years in a managerial role with the record of successful completion of global projects * Experience in building category strategies, sourcing pipeline, savings methodology * Ability to collect, understand, interpret, and present various analytical data * Complete fluency with MS office and G-suite products, along with web navigation and spend/savings databases * Experience presenting to the executives, professional gravitas, confident and assertive presentation style, explaining complex procurement issues in an audience-friendly format * Strategy and analytics experience, preferably at a consulting firm. * Experience in sourcing corporate and professional services * Experience managing a global contingent labor program * Positive, encouraging and inspirational leadership style, genuine care for the team's success * Proven success in developing and executing strategic procurement programs resulted in cost savings and efficiencies. * Outstanding written and verbal communication skills, ability to distill ideas into compelling presentations. * Demonstrated ability to successfully influence senior management and critical stakeholders. * Exceptionally developed interpersonal and relationship skills as evidenced by successfully influencing and leading change in a highly matrixed environment. * Highly developed business acumen, strategic planning, organizational assessment, and process engineering and re-engineering skills. * Demonstrated experience as a "thought leader" - sought after for advice, counsel and judgment. * Demonstrated success in hiring, developing, retaining and coaching staff. Core Competencies for Success * Self-starter: ability to operate independently, at times without guidance, demonstrate initiative vs. waiting for direction * Entrepreneurial orientation and ability to function effectively in a fast-moving, ambiguous business environment * Excellent relationship management skills (e.g. peers, executive management, and colleagues). * Highly motivated and self-directed individual who is tenacious in her/her methodology. * Comfortable with and willing to learn new technologies, including the Salesforce product line. * Proven execution skills against the strategy alongside other groups * Driving superior sourcing, category, supplier development and management, supplier business reviews, category management, and risk management expertise in Salesforce's key spend areas Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Salesforce.Com, Inc. Indianapolis IN

Services Engagement Director, Professional Services