Services And Operations Leader, West

Ingersoll Rand Rubidoux , CA 92509

Posted 2 weeks ago

At Ingersoll Rand we are passionateabout inspiring progress around the world. We advance the quality of lifeby creating comfortable, sustainable and efficient environments. Our people andour family of brandsincluding Club Car,Ingersoll Rand, ThermoKing, Trane, American Standard Heating & AirConditioning and ARO - work together to enhance the quality and comfort of airin homes and buildings; transport and protect food and perishables; andincrease industrial productivity and efficiency. We are a global businesscommitted to a world of sustainable progress and enduring results. For moreinformation, visit

Ingersoll Rand is a diverse and inclusive environment. We are an equalopportunity employer, dedicated to hiring a diverse workforce; includingindividuals with disabilities and United States qualified protected veterans.

Services and Operations Leader, West

Thisposition is responsible for overseeing Services & Operations for ourwestern region, including but not limited to managing and engaging the serviceand operations team, receiving & shipping functions, light assembly, datamining, and customer communications. This position is responsible for achieving maximum quality with respectto light assembly of vehicles, on-time delivery to customers, and expansion ofthe service business while ensuring all activities meet/exceed financial goalsand customer satisfaction. As a businessleader, this position will direct and drive transformational actions that bringabout sustained process improvements in all areas of the Regional ServicesCenter.


  • Directsand coordinates the operations and services activities to accomplish the

Regional Services Center goals and objectives.

  • Createsand executes Regional Services Center annual operating budgets. Reviews monthlyexpenses and meets with appropriate personnel to identify discrepancies andimplement corrective action.

  • DirectsRegional Services Center activities to ensure a smooth work flow whilemaintaining inventory levels within budgeted guidelines.

  • Overseesdaily and weekly shipping schedules and production capabilities to assure alldeadlines are met, proper documentation and procedures are followed, andmonitors performance KPI's to drive continuous improvement.

  • Reviewsall Safety, Customer, Quality and Productivity metrics as issued. Implementsand exercises adequate controls over procedures, practices, and tools to assureperformance levels equal or surpass specified levels/goals.

  • Developsprogram recommendations to drive operational efficiency.

  • Developsand directs service strategy to include marketable service products and fieldservices/fleet management seminars in an effort to broaden direct customers anddealer's product knowledge and ability to deal effectively and efficiently withthe Company's product lines.

  • Overseesservice maintenance and repair operation throughout the western region toensure customer requests are met in a timely and efficient manner, vehiclesrepairs meet requirements/specifications, and technician performance is continually improving our service metrics: Margin,Rev/tech, tech utilization.

  • Drivesprofitability of leases and works with the transportation provider to ensure ontime lease and used delivery.

  • DrivesEnvironmental, Health, and Safety (EHS) compliance, awareness, and ongoingimprovement. Develops measurement and control systems to monitor and improveperformance. Ensure training is provided to all employees to ensure a safe,productive work environment.

  • ManagesSales Services Center employee headcount, team performance, review process,training, development, and staffing decisions.


Percentage of Travel: Approximately25%

Min. Yrs. Experience: 5-7

Education Standard: Bachelors Degree

Education Type: BS

Knowledge, Skills and Abilities:

Strong leadership and supervisoryskills

Must possess strong written and oralcommunication with the ability to speak and communicate effectively withvarious audiences.

Knowledge of business accountingprinciples

Ability to create, track, and reportbudget

Ability to create standard workdocuments, operational procedures and visual work aids

Must be a self-motivated learner and possesses a strong workethic

Ability to create and sustain change

We are committed to helping youreach your professional, personal and financial goals. We offer competitivecompensation that aligns with our business strategies and comprehensivebenefits to help you live your healthiest. We are committed to building aninclusive and diverse culture that engages as well as values the differentbackgrounds and experiences of our employee, which, in turn, spurs innovation,generates creative solutions and enhances our customer relations.

If you share our passion for inspiring progressfor bringing about bold shiftsin how people, economies and societies operatethen you belong with IngersollRand. Progress begins with you.


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