Servicenow - Technical Product Manager LSD (Legal Service Delivery) - Remote

Kpmg Rochester , NY 14618

Posted 1 week ago

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Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Technical Product Manager to join our Digital Nexus organization. This is a remote opportunity.

Responsibilities:

Work with business product owners to understandroadmaps, business problems and maintain appropriate business engagement inrequirements gathering, writing and communication to throughout the softwaredevelopment lifecycle as part of delivering to business strategy
Ensure successful implementation andoperationalization of ServiceNow solutions; ensuring the right governance andprocesses are followed for compliance with best practices, enterprisestandards, business processes, business and functional requirements;Help identify efficient and optimal technicalsolutions to business problems, leveraging the ServiceNow platform, itsstrategy, and other SaaS and on-prem integrations
Understand the product design, configuration,setup and deployment of ServiceNow solutions to provide necessary guidance and

ServiceNow technical support to the business services for such products andsolutions; Monitor, analyze, andreport on product enhancements and new capabilities over their entire softwaredevelopment lifecycle, and manage success and evolution of the product for thebusiness product owner; Comprehend productchallenges and innovate solutions for achieving development objectives withgreater efficiency

Partner closely with Enterprise Architect,ServiceNow Platform Architect(s), ServiceNow Developers and ServiceNow company

Product Management teams to identify and document technical requirements andemerging solutions; Liaise with both internal Product teams andproduct vendors, service providers or other external resources as required;Liaise with both customer and Agile POD Teams toensure that the development is aligned with customer feedback

Employ Agile techniques to keep the scope, time, and cost of the development in check; Work closely with POD teams as a subject matter expert who can answer questions raised by the technical/developer community
Work on company-defined aspects of the Productsand meet forecasted development goals; Coordinate the quality assurance and developmentdelivery processes; Define product lifecyclesuccess criteria for Delivery and Adoption

Qualifications:

Minimum five years of recent experience implementing ServiceNow enterprise solutions with expertise in production deployments working in an agile methodology environment
Bachelor's degree from an accredited college/university or equivalent experience
Ability to deliver compelling and persuasive presentations; And be able to effectively manage scope of projects and the expectation of the project
Ability to produce clear business requirements from stakeholders, effectively prioritize requirements and make informed project tradeoffs, and map business requirements to appropriate functional/technical requirements
Demonstrated strong organizational skills, troubleshooting and knowledge of and experience with ServiceNow
Strong verbal/written communication, withability to effectively interact with individuals at all levels ofresponsibility and authority; Must be able to prioritize, delegate and fosterthe development of high-performance teams to lead/support an environment drivenby customer service and teamwork

KPMG complies with all local/state regulations in regards to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Bellevue / Seattle / Los Angeles / Irvine Salary Range: Low: $109100 - High: $206300

San Francisco / Santa Clara / San Jose Salary Range: Low: $121000 - High: $228800

Walnut Creek Salary Range: Low: $121000 - High: $206300

Sacramento / San Diego Salary Range: Low: $104200 - High: $196900

New York City Salary Range: Low: $114100 - High: $219400

Colorado Salary Range: Low: $104200 - High: $196900

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site). /

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