Servicenow Technical Architect

Responsibilities:

• Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
• Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
• Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
• Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
• Apply Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
• Apply innovative technology to business processes to develop new solutions and troubleshoot issues
• Consult with business analyst/Process Leaders to develop appropriate technical solutions in Service Now
• Follow up on outstanding development needs and provides timely status reports to the project manager
• Advise on options, risk and impacts on business/ITIL processes

Qualifications:

• 10 to 15 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization
• 5 to 8 years' experience in administration/implementation/configuration of ServiceNow in the areas of ITSM, ITBM, ITOM, ITAM (not limited to) and Scoped Application solution
• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions
• Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation lifecycle for ServiceNow
• ServiceNow custom application design and development experience
• Past work experience with industry leading providers of ITSM tools

Salary Range: $113,900-$154,100 a year

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