Entering ManTech s 50th year, we hold the distinct honor of being named a Top 100 Global Technology Company by Thomson Reuters. We have earned this and many other accolades over the years for our dedication to serving the missions of our nation s most important customers:
U.S. Intelligence, Defense and Federal Civilian agencies. All know us as a trusted partner offering best-in-class solutions in cyber, data collection & analytics, enterprise IT, and systems and software engineering tailored to meet their specific requirements.
Become an integral part of a diverse team in the Mission, Cyber and Intelligence Solutions (MCIS) Group. Currently, ManTech is seeking a motivated, mission oriented ServiceNow Systems Administrator/Developer, in the Chantilly, VA area, with strong Customer relationships. At ManTech, you will help protect our national security while working on innovative projects that offer opportunities for advancement.
The IOS Division provides mission solutions to a wide range of Defense and Intelligence Community customers. This division consists of a team of technical leaders that deliver advanced technical solutions to government organizations.
Our customers have high standards, are technically adept, and use our products daily to support their mission of protecting national security. Our contributions to our customer s success is driving our growth.
The ServiceNow System Administrator/Developer will perform fundamental administration and configuration tasks in the ServiceNow instance including but not limited to, standard configuration, user administration, security workflow, date management, and integrations. This role will manage the ServiceNow release cycle and is dedicated to working directly with the ServiceNow on-premise application.
The client is engaged in ITIL Transformation and has implemented ServiceNow that focuses on the following ServiceNow areas: Problem, Change, Incident, Service Catalog, Discovery, SLAs, as well as Asset and Configuration Management.
This role is for a technical lead that can maintain and enhance the existing configured applications as well as assist in the implementation of the new ServiceNow features. The maintenance work will be heavy on break/fix, OAM work, via incident/problem/request tickets. ServiceNow development should be a core skill to support the break/fix and potential enhancements.
Responsibilities include, but are not limited to:
Support on-Premise installation of ServiceNow.
Manage ServiceNow instances in production and non-production environments.
Work with Development team for migrations.
Create post refresh strategy and refresh dev/test environment from copy of production.
Create new applications, modules, and tables.
Build and design reports, gauges and homepages.
Configure Service Level Agreements (SLAs) and SLA workflows.
Support design and development of requirements for the CMDB with automated processes for gathering and populating CMDB data.
Ensure proper configuration and design workflows for asset and configuration management requirements.
Maintain business services and configuration item relationships in ServiceNow.
Create and track Service Catalog requests, and items with variables.
Create, monitor, modify, and publish Service Catalog workflows with approvals.
Maintain notification process.
Enable search capabilities and customization of the Knowledge Base.
Create an Access Control Rule.
Assisting in troubleshooting patch/release management issues.
Responsible for on-going technical assistance to development team.
Primary job duties:
Job Duty 1 ServiceNow Tool Design and Development 85%.
Job Duty 2 - Reporting 15%.
Security Clearance Requirement:
Active/current TS/SCI with CI Polygraph is required.
Bachelor's degree or equivalent experience, and 5+ years of relevant experience.
At least 1-3 years experience in ServiceNow Design and Development (ServiceNow).
At least 1-3 years of experience in ServiceNow Discovery Experience is highly preferred.
At least 3-5 years or more experience in ITIL Tool Design and Development.
Equivalent Experience/Education, Bachelor's Degree
Years of Experience
11-13 years w/High School Diploma, 05-07 years w/Bachelors Degree, 02-04 years w/Masters Degree
ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers.
As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at . ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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