Servicenow System Administrator (Skillbridge Internship)

Job Title: SkillBridge Internship

Subcategory: Service Now (SNOW) System Administrator

Location: Columbia, MD

About Us:

We help to solve difficult business, IT and analytic problems by addressing the whole problem – not just the symptoms – using interdisciplinary approaches that are both practical and innovative. We provide a fresh alternative to ordinary, mainstream consulting firms using small, highly skilled, and hand-picked teams that can meet the needs of clients in any industry. We offer tailored approaches not just staff. Our foremost focus is to understand your unique goals, risk, and challenges from which we gain the insight to tailor advice and solutions that address immediate problems and equip your organization for long-term success.

Under the framework of the DOD SkillBridge Program, we hosts active-duty military members for skilled internships for up to the final 6 months of active-duty obligated service. We are proud to assist current military members transition and obtain jobs within civilian employment.

If you are an active-duty service member within 18 months of separating or retiring and are interested in applying or would like more information, contact us at SkillBridge@ themisinsight.com 

The ServiceNow System Administrator will be responsible for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform. This role involves managing ServiceNow instances, implementing enhancements, and ensuring the stability and reliability of the platform. The ideal candidate will have strong technical skills, experience with ServiceNow, and a solid understanding of IT service management (ITSM) principles.

Experience interns will achieve:

• Perform day-to-day administration of the ServiceNow platform, including user and group management, ACLs, business rules, UI policies, UI actions, and client scripts.
• Configure and maintain ServiceNow applications, including Incident, Problem, Change, Service Catalog, Knowledge, and CMDB.
• Develop and implement enhancements, updates, and upgrades to the ServiceNow platform.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and reliability.
• Create and maintain system documentation, including technical specifications, user guides, and operational procedures.
• Work with business stakeholders to gather requirements and implement solutions that meet their needs.
• Provide technical support and troubleshooting for ServiceNow-related issues.
• Ensure data integrity and security within the ServiceNow platform.
• Collaborate with other IT teams to integrate ServiceNow with other systems and tools.
• Stay up to date with the latest features and best practices for ServiceNow.

Required: Minimum of Top Secret (or higher) clearance  

We are an Equal Opportunity/Affirmative Action employer.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.