Servicenow Software Application Manager

United Technologies Corporation Charlotte , NC 28201

Posted 8 months ago

Date Posted:
2019-03-20-07:00

Country:

United States of America

Location:

HNC01: UTAS Headquarters (HS) 2730 West Tyvola Road, Charlotte, NC, 28217 USA

Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our IT team is leading UTC Aerospace Systems to "empower digITal". With this initiative, the team is leveraging technology to make our internal work environment more efficient, productive and seamless. For our customers, we're working to make aircraft more electric, intelligent and integrated. If you're an agile thinker who enjoys utilizing modern technology to make big improvements, then you're a perfect fit for this team. Join UTC Aerospace Systems and help us to empower digITal today!

Job Description:

The Senior ServiceNow Software Development Manager leads a team of software developers to solve complex Business needs and problems utilizing ServiceNow and modern cloud software technologies. This is a hands-on leadership role responsible for design as help developing products using the ServiceNow platform along with Java Script, Angular JS, and other open source technologies. We focus on integrating enterprise applications, improving productivity, efficiency, reducing errors in manual processes and workflows throughout the organization. From Human Resources, IT, Legal, Marketing and every other team in our company, we strive to empower them all. As the ServiceNow Software Development Manager you will be responsible for all aspects of the team and implementation of the Service Management platform ServiceNow. You will be one of the primary Subject Matter Experts for ServiceNow, ensuring our solutions are reliable and leverage the platform to its fullest potential.

The Service Management Office is expected to work closely with other members of the management team, business teams, and vendors to ensure the effective execution of the ITIL Processes within Collins Aerospace.

You will manage all aspects of the Development process, including developing and executing on the program roadmap, working with process owners and service providers to identify and manage Continuous Improvement projects and maturing the overall platform capability. You will also oversee projects and initiatives that are part of the ITSM program.

Principal Responsibilities:

  • Responsible for the consolidation of multiple Service Management tools into 1 instance of ServiceNow

  • Integrating and/or ebonding to multiple ServiceNow instances

  • Manage and mentor the ServiceNow development team, facilitating their continued professional growth, foster teamwork and manage performance. Expect to manage a team of approximately 6 to 8 employees both onsite and in remote locations

  • Oversee the design, configuration, deployment and changes to ServiceNow infrastructure components (web servers, databases, plug-ins, integrations, etc.)

  • Hands-on with development. Spend significant time coding and delivering product features.

  • Directly manage and lead senior, mid and junior developers. Must ensure they are successfully executing specified designs to the industry best practices and internal standards set for the development team.

  • Specify non-functional software requirements and analyze all requirements to determine design feasibility within time and cost constraints.

  • Estimate software development timelines and be accountable to the timelines by actively managing risks and changing requirements.

  • Responsible for hiring and meeting the organization's leadership standards

  • Will utilize AGILE processes, methodologies, and practices (SCRUM) to maximize continual service improvement and cost reduction initiatives

  • Initiate testing procedures for all environments by enabling of the artifacts, test conditions and enable support for integration and quality assurance testing.

  • Manage installation configuration and deployment changes in production and non-production environments and coordinate testing activities.

  • Write business and technical requirements documents and user stories which would include process flow charts, logic diagrams, and other documents

  • Facilitate trainings for team members on the tools and project functionalities.

  • ServiceNow Patch and Major Version Upgrade deployment and support

  • Carrying out weekly releases by coordinating with customer and team without any misses.

  • Carrying out quarter ServiceNow Patch upgrade activities and Major Version upgrade with customer and team without any misses.

  • Manage installation configuration and deployment changes in production and non-production environments and coordinate testing activities

  • Responsible for strategic direction, people roadmaps and strategic roadmaps

Education:

  • BA/BS degree required

Required Qualifications:

  • B. S. Degree

  • 4+ years of development experience with ServiceNow platform required, people management experience required

  • The ability to work cross functionally to negotiate and resolve conflicting situations and priorities.

  • Ability to solve problems, prioritize, and multi-task in a fast-paced deadline-driven environment.

  • Excellent verbal, written and interpersonal communication skills with customer service focus with exceptional attention to detail, organized and self-starter.

  • Strong time management and prioritization skills

  • Energetic and have an excellent work ethic

  • Desire and ability to quickly learn and apply new concepts

Preferred Qualifications:

  • Experience with manufacturing and distribution companies

  • Experience or coursework with infrastructure and applications

  • Professional experience developing applications using. NET, C#, REST and SQL is desirable.

  • ITIL Certified

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution

  • Tuition reimbursement

  • Life insurance and disability coverage

  • And more

Apply now and be part of the team that's redefining aerospace, every day.

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

  • Background check and drug screen required (every external new hire in the U.S.)
  • Drug Screens for re-hires only performed for previous employees who have been gone from the company for more than 1 year

UTAS4220183

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms


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NET, C#, REST and SQL is desirable. * ITIL Certified Some of our competitive benefits package includes: * Medical, dental, and vision insurance * Three weeks of vacation for newly hired employees * Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution * Tuition reimbursement * Life insurance and disability coverage * And more Apply now and be part of the team that's redefining aerospace, every day. Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen. Note: * Background check and drug screen required (every external new hire in the U.S.) * Drug Screens for re-hires only performed for previous employees who have been gone from the company for more than 1 year UTAS4220183 United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms Note to candidates regarding interview scams: We'd like to make it clear that UTC Aerospace Systems never asks candidates for money. If you've been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Please report any suspicious activity to Talent Acquisition. Rockwell Collins Charlotte NC

Servicenow Software Application Manager

United Technologies Corporation