Servicenow Senior Systems Administrator

SAIC has an opening for a ServiceNow Senior System Administrator to provide application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite. This role is required to be co-located in San Diego, CA with opportunity for Hybrid work.

JOB DUTIES:

• Configuration, implementation and maintenance of a ServiceNow system.

• Management of workflows, user roles and access, integrations, and will implement and drive automation in the system.

• Will need to have a strong ability to multi-task between upcoming platform growth and maintenance projects, current open items, and planning for future customer additions to the platform.

• The role will also be responsible for integrating our platform with external service providers to drive operational automation and efficiency.

• Job functions may include Subject matter expertise in ServiceNow system applications and custom applications.

REQUIREMENTS:

• Bachelor's and five (5) years or more experience; Master's and three (3) years or more experience; PhD and 0 years related experience.

• Must have Interim Secret clearance to start.

• Must be a US citizen.

• Extremely well-developed organizational, time management, and analytical skills.

• Strong attention to detail, documentation, communication skills.

• Ability to effectively communicate technical information.

• Analytical mindset with the ability to troubleshoot and resolve complex issues.

• Proactive problem-solving approach to address challenges and improve processes.

DESIRED QUALIFICATIONS:

• ITIL experience.

• MS PowerPoint, presentations, basic web design and graphics skills (e.g. Illustrator, Photoshop, etc.) to create digital designs for marketing.

• Near-peer workflow tool experience (e.g., SalesForce, ZenDesk, Monday.com, SAP).

• Web design experience with cloud-based platforms (e.g., Shopify, WIX, Stripe, GoDaddy, WordPress etc.) is a PLUS.

• Certification(s) in related near-peer workflow tools is a PLUS.