Servicenow Senior Product Delivery Analyst, Associate

JobID: 210508945

Category: Product

JobSchedule: Full time

Posted Date: 2024-04-26T17:26:22+00:00

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Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Infrastructure Platforms, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies

• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements

• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources

• Works closely with business stakeholders and technology teams to understand their needs, objectives, and challenges and design solutions

• Proposes innovative and practical solutions that align with the organization's strategic goals and technological capabilities

• Serves as a liaison between business stakeholders and technology teams

• Presents complex technical concept findings, recommendations, and project updates to various audiences

• Creates detailed documentation including business requirements, process flows, use cases, and user stories throughout the project lifecycle

• Assists in project planning, estimation, and resource allocation.

• Monitors project progress and identifies potential risks or deviations from the plan

• Participates in system testing, user acceptance testing, and validation of implemented solutions that meet the specified requirements

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area

• Demonstrated performance in either product management or relevant domain area

• Experience executing operational management and change readiness activities

• Experience in product deployment processes

• Bachelor's degree in business administration, Information Technology, or a related field

• Strong analytical, problem-solving, and critical-thinking skills

• Excellent communication and interpersonal abilities

• Proficiency in requirement gathering techniques, process modeling, and documentation

• Ability to collaborate effectively with cross-functional teams

• Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, MS Excel, PowerPoint and Word

• Proven practice with Agile Methodology and ceremonies - Ability to write analysis stories

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle

• Familiarity with data analytics and reporting tools

• Service Now experience is preferred