Servicenow Senior Developer

Technical expert in ServiceNow with a minimum 5 years working experience as Developer and 8 years overall in IT.

Bachelor's degree is highly desired. Equivalent combination of education and experience may be substituted in lieu of degree.

Experience implementing ServiceNow modules: Incident Management, Problem Management, Service Catalog Management, Reporting & Analytics, and Change Management.

Understanding of ITIL v3 and its components.

Expertise in ServiceNow scripting including JavaScript, AngularJS, Bootstrap, jQuery.

Expertise in Web technologies (Web Services - SOAP/REST, XML, HTML, CSS, HTTP, etc.)

Good knowledge on building scripted web services.

Hands on experience with working on 2 or more end-to-end integrations.

Good understanding on various authentication methods used for integrating ServiceNow system with other tools.

Hands on experience on Workflow automation tools such as Flow designer, Integration hub etc.

Proven knowledge on RPA tools like UiPath.

Experience with software development methodologies such as Agile.

Understanding of Enterprise IT Architecture and Knowledge of system design and development used within Service Oriented architecture.

Strong analytical, problem solving, organizational and planning skills.

Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders, IT service owners and Service Designers.

End user support including troubleshooting, root cause analysis and permanent resolution of system issues.

Ability to multitask and manage time effectively amongst multiple priorities.

Ability to communicate to all levels of end users, customers, service designers and Management staff.

Ability to work on a cross-functional team to design and implement scalable and sustainable systems.

Demonstrated writing skills for creating job aids, functional, design and configuration specifications.

Strong and effective communication skills

Gather and analyze the requirements provided by client.

Implement, enhance, develop and integrate ServiceNow Mobile App

Expertise in Service Catalog development and Service Portal development

Creating custom widgets in Service Portal.

Experience in Web development languages, specifically JavaScript, XML, and HTML/CSS

Expertise in ServiceNow scripting including JavaScript, AngularJS, jQuery.

Design, develop solution for sending data to Service Now through Soap, REST API, WSDL files.

Implement, enhance and integrate ServiceNow platform, service catalog and Service Portal per business requirements in a highly collaborative, inclusive and tolerant environment.

Build workflows and write automated scripts/ script actions in ServiceNow.

Build and Deploy UI Policies, UI actions, script includes, scheduled jobs, import sets and transform maps.

Provide day to day operational support and maintenance including planned maintenance outages.

Technical expertise on creating, customizing, and enhancing ServiceNow platform capabilities.

Conduct unit testing and install new modules, releases, and version upgrades.

Actively manages the life cycle of the platform.

Proactively develop and maintain technical knowledge in a specialized area, remaining up to date on current trends and best practices.

Create and maintain technical documentation regarding development processes, best practice guidelines and other related artifacts (e.g., templates, etc.)

Complete development, configuration and workflow administration to support ServiceNow Now and Agent App