Metaphase Consulting Washington , DC 20319
Posted 6 days ago
At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers' business. Over the years we have fostered a culture in which we are united by shared values-passion, solidarity, generosity, curiosity, and boldness-and these come alive in the work we do and how we do it.
Together, we know our people are our difference-for our clients and our colleagues.
Are you ready to:
MetaPhase is seeking a Business Analyst with a minimum of five (5) years of experience to be a part of a Federal IT team supporting our clients to transform their business and solve complex problems leveraging ServiceNow. You will be stepping into a growing team where you can leverage your experience in ServiceNow to deliver on existing engagements and to play a role in our corporate ServiceNow Business Practice.
The ServiceNow Senior Business Analyst is a high visibility position within the project team. Responsibilities may include leading workshops to gather detailed business requirements, contributing to strategic project plans, working with stakeholders across the agency to implement solutions that meet customer needs, and leading agile scrum ceremonies. Candidates must work effectively in teams, be sharp, creative, well written, and articulate when speaking with senior client leadership.
Basic Qualifications (Required)
Five (5)+ years experience in federal government IT consulting
Two (2)+ years of experience with the ServiceNow platform, specifically in CSM or PSDS.
Flexible to support a range of special IT projects and ad hoc tasks from client leadership
Intense curiosity for emerging IT trends and a passion for problem solving
Ability to learn new systems or processes quickly to communicate stakeholder needs and drive towards solution development
Comfortable working with senior executive leadership and managing stakeholder engagement for high-visibility projects
Excellent written and verbal communication skills
Strong knowledge of the SDLC both Agile and Waterfall or similar development implementation frameworks
Additional Qualifications (Desired)
Knowledge of Federal IT needs
Understanding or experience with CRM / SaaS platform (i.e. ServiceNow)
Holds relevant certifications in business analysis, project management, service management, or enterprise architecture (e.g. CBAP, PMP, ITIL, TOGAF, BPMN)
Essential Responsibilities
Proactively engage with clients to identify challenges, recommend solutions, and manage expectations across different stakeholder groups
Liaison between project teams, client leadership, teaming partners, and customer stakeholders to promote integration, collaboration, and innovative thinking
Identify and solve the core business need, turning vague or aspirational business requirements into clear and concise functional and non-functional requirements
Drive discovery and implementation efforts for maturing customer requirements and aligning proposed IT solutions to organizational objectives
Support team and strategic leadership alignment workshops and planning to keep all interested parties engaged in the project's success
Work Location
Hybrid
Education Level
Minimum High School Diploma/GED
Clearance Level
Active Clearance (or ability to obtain Public Trust Clearance)
Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is 83k-137k.
About MetaPhase Consulting
MetaPhase Consulting is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:
Fastest Growing
Best Places to Work
Company & Individual Awards
MetaPhase Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.
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Metaphase Consulting