Servicenow Process Lead

Infosys LTD Hartford , CT 06183

Posted 3 weeks ago

Job Description:

Infosys is seeking to hire ServiceNow Process Lead with Functional domain experience in one of processes like IT Service Management, IT Operations Management, HR Services, Security Operations, Customer Service Management etc. The position primarily will be responsible for playing functional lead (Project Management Consultant or Business Process Consultant) roles at ServiceNow engagements for various Infosys clients covering various Service Management processes.

About ServiceNow Technology:

ServiceNow is a cloud-based platform that allows companies to manage digital workflows for enterprise operations including IT workflows, Employee workflows, and Customer workflows. (

Required Qualifications:

  • Candidate must be located within commuting distance of Hartford, CT or be willing to relocate to the area. This position may require travel in the US.

  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

  • At least 7 years of working experience in Information Technology.Experience working with ITIL processes or one of the functional domains like Operations Management, HR Services, Security Operations, Customer Service Management etc.

  • Good understanding of key ITIL or functional domain concepts and their business applicability

  • Experience working as Project lead / Scrum master / Functional lead working with team of functional analysts/developers

  • Strong communication skills and experience managing IT/Business Stakeholders

  • Experience working in a global delivery model as part of large deployment or support engagement and be able to fulfill the following responsibilities:

  • As the Project Management Consultant role, the candidate should be able to

  • Provide support to Implement ServiceNow Projects

  • Liaison between the client and functional/technical teams, conduct workshops

  • Advocate the use of Agile Implementation to simplify the delivery of ServiceNow Projects with different clients.

  • Conduct Workshops and project meetings

  • Develop and maintain a Project Plan and Integrated Schedule in support of assigned capability

  • Include manpower resources, estimate cost, and all applicable interdependencies

  • Create, review and update documents and matrices, and provide status reports

  • Develop charts, tables, graphs, and diagrams that identify trends to assist in the analysis of capability problems

  • As the Business Process Consultant role, the candidate should be able to

  • Analyze the organization and design of business functions and operations in order to assess business models and their integration with technology

  • Understand business process management and business requirements of the customers and translate them to specific technology requirements

  • Analyze and document the business models and requirements, and work with project teams to enable business through process and technology implementations

  • Evaluate the information gathered through workshops and surveys, business process description, and task analysis. Document and analyze the required information and data

  • Effectively communicate with internal teams and external clients to deliver functional requirements like GUI, screen, and interface designs.

  • U.S. citizens and those authorized to work in the U.S. are encouraged to apply. we are not able to sponsor at this time

Preferred Qualifications:

  • Experience working with any Service Management tools like Remedy, CA Service Desk etc.

  • ITIL/PMP/Agile/Scrum certifications

  • Any industry leading Service Management or Domain certifications

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.

With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

To learn more about Infosys and see our ideas in action please visit us at

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

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Servicenow Process Lead

Infosys LTD