Servicenow Platform Architect

Responsibilities:

• Deliver technical and architecture design elements of ServiceNow features and Integration services

• Work with engineering teams, stakeholders, to create technical solution designs

• Ensure technical quality and adherence of integration designs to Enterprise Architecture standards and product roadmap

• Identify, capture, and implement ServiceNow architecture pattern

• Drive resolution of technical debt, to reduce the ongoing cost of the IT services

• Providing communication of architecture design and decision making, enabling approval to proceed with designs

• Design solutions (products and services) to meet user needs and align with ServiceNow technical strategy and standards

• Support delivery teams, blending technical (development and architecture) and behavior skills

• Scoping and deliver the requirements. Ensuring requirements are well documented

• Deliver tailored presentations and product demonstrations

• Undertake business related travel as required to meet customers, demonstrate solutions, strengthen sales and delivery progress

Skillset:

• Experience in ServiceNow technical architecture covering:

• Experienced in ITxM, CMDB, CSDM, Discovery & AppEngine

• Experienced in ATF, Mobile Solutions, Reporting and Analytics, etc.

• Exposure of HRSD, IRM, CSM, FSM, TSOM & other industry specific modules

• Experienced in assessing Service management landscape including existing ServiceNow implementations, offering recommendations & improvements

• Experienced in JavaScript, HTML, CSS, and ServiceNow scripting languages

• Client side / Server-side scripts, UI policy, Data policy, Business rule, script include, Script action, UI action

• Flow designer and decision table

• Workflows, Rest and Soap based integration

• Transform map, Import set and Data sources

• Proven cross technology experience connecting ServiceNow to overall IT landscape

• 12+ years of overall IT experience with 5+ years' experience in ServiceNow/Enterprise architecture.

• Certification high preferred (CSA, CMA)

Soft skills:

• Good oral and written communication skills

• Proactively propose alternate solutions to the customer as and when needed

• Good organizational and personal skills to communicate with business stakeholders

• Self-driven, motivated and results orientated

• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

• Good communication and stakeholder management

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