Mastech Digital, Inc. Dallas , TX 75201
Location: Dallas, TX Job Code: 173349 Posted: Sep 18, 2018 Description:
Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for leading American Corporations. We are currently seeking a Senior Analyst for our client in the Travel Services domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately.
Duration: 12 Months Contract
Location: Dallas, Texas
Compensation: Best Market Rates
Role: ServiceNow Orchestration Technical Analyst
Role Description: The Senior Analyst would need to have at least 4-5+ years of experience. For this role, you must be an ITIL professional, Technical aptitude, on top of Strong BA skills.
As the ServiceNow Orchestration Technical Analyst, you will be working hand in hand with the ServiceNow Automation Developer to aid in the delivery of automation solution. You will be working with various stakeholders who have other platforms to build requirements for and document integrations to be developing. Standard BA skills (epic breakdown, user stories, BRD, UAT, etc.) combined with technical knowledge surrounding Automation and Orchestration are essential.
Experienced in developing requirements for automation for ServiceNow Orchestration, vRealize, VMWare Orchestration, Service Catalog. You must have prior experience in working on system provisioning workflow strongly encouraged.
The Orchestration Technical analyst will work with partner teams to establish the automation process flow along with required data mapping between ServiceNow platform and other enterprise systems. You will provide thought leadership and drive automation and integration workshops to define dataflow, automation triggers, and actions to successfully integrate service management processes with other processes to ensure automation and efficiency across the board.
Key Job Responsibilities:
Lead workshops with partner teams to design and define process maps and integration data flow between ServiceNow platform.
Provide development team with Integration and data technical subject matter expertise and work with fellow members of the team (business analysts, testers) to ensure development activities are aligned with scope, priority and business objective
Responsible for functional specifications, create detailed design test activities.
Responsible for establishing best practices in integration of applications and govern detailed designs
Assist in fostering an atmosphere of high data availability and data self-service working closely with partner teams
Demonstrates ability to assess customer needs, creatively approach solutions, and influence appropriate courses of action
Will liaison with Technology customers to ensure representation of their needs within program requirements
Will develop deep understanding of internal customer priorities, value drivers and challenges, and use this knowledge to develop comprehensive requirements definitions
Will develop cross-Service Management process solutions that optimize the internal customers' performance and results
Will ensure that best practices are incorporated within solutions
Will build and maintain alignment with multiple stakeholders.
Will collaborate with other suppliers that support internal customers when solutions have cross dependencies
Hands on experience using ServiceNow Automation from the Service Catalog.
In-depth understanding of multiple Service Management disciplines (Incident, Problem, Change, Configuration, Knowledge, Request, Service Level, and Continual Service Improvement)
Experience in developing, engineering and improving IT Service Management processes. 4-5 years
Experience in creating, managing and maintaining process diagrams and process definition documents. 4-5 years
Experience in gathering and analyzing requirements to improve existing processes. 3-4 years
Experience in defining, measuring and trending KPIs and process metrics. 3-5 years
Understanding of enterprise frameworks beyond ITSM such as ITOM, ITGRC, SDLC etc.,
Strong business background (working in a company of similar scale)
Ability to work in dynamic environment with changing priorities
High energy, innovative individual who is motivated by challenging assignments
Excellent communication skills, interpersonal, oral, and written
Effective at managing multiple requests with conflicting priorities under tight deadlines
High attention to detail, quality and accuracy
Strong analytical, organizational, and problem-solving skills
Ability to work well within a team to learn and share knowledge
Effective at developing and maintaining strong customer and team relationships.
ITIL Foundation Certification (or Higher)
Will be part of a larger Service Management organization (approximately ~50 people), which supports various ITIL Processes.
Will be involved in the maturation of Service Management Processes.
Needs to have outstanding Service Management experience and present themselves as a thought leader as well as have hands-on experience to implement continuous improvement after go-live of new processes and technologies. A thinker and a doer.
Education: Bachelor's degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field
Experience: Minimum 4-5+ years
Relocation: This position will not cover relocation expenses
Local Preferred: Yes
Recruiter Name: Anuradha Dhakarey
Recruiter Phone: 877.884.8834 (Ext: 2045)
Equal Employment Opportunity