Servicenow Implementation Specialist

Accenture Dallas , TX 75201

Posted 2 months ago

Job Description:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions-underpinned by the world's largest delivery network-Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.

Job Description

Within the ServiceNow group, the Implementation Specialist is needed to be responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.

Key Responsibilities

  • Lead all technical aspects of project delivery and solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.)

  • Interface with ServiceNow technical teams such as cloud infrastructure to successfully set up the SaaS platform.

  • Be a key member of the overall implementation project team.

  • Prepare all client facing and internal deliverables that are technology related.

  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

These professionals are designers and ambassadors. Insatiable curiosity ensures they feel at home on the cutting edge. They are known as experts internally and externally. They bring emerging ideas to life by shaping Accenture and client strategy through trusted advisor relationships. Using deep technical expertise, business acumen and fluid communication skills, they translate the possible into reality.


Basic Qualifications:

  • Minimum of 3 years' experience with ServiceNow Implementations and a record of at least 10 successful Phase-1 Deployments as lead

  • Minimum of 3 years' advanced experience in JavaScript or related application development

  • Minimum of 3 years' of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog

  • Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)

  • It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be able to travel when needed. This role requires 100% flexibility to travel and work onsite with clients (typically Monday through Thursday).

Preferred Qualifications

  • Jelly a plus i.e., UI Macros / UI Page development

  • Content Management System / Portal Development

  • Advanced Skills with ServiceNow Development APIs

  • Web Service Integration experience

  • LDAP Integration experience

  • Single Sign-on configuration and administration

  • RDBMS/SQL Experience - in establishing integrations through JDBC and the MID Server

  • Business Process Management/Automation

  • Experienced and Comfortable Presenting to large Audiences

  • Advanced Application Experience: Orchestration, Discovery + CMDB, Asset Management, PPM Suite

  • Discovery, Orchestration, ServiceMapping, Event Management a Plus

  • SecOps and GRC a Plus


  • ITIL Foundation Certified i.e., ITIL V1, ITIL V2, ITIL V3

  • ServiceNow System Administration Certified

  • ServiceNow Implementation Specialist Certified

  • ServiceNow Developer Certified

  • ATP Trainer Certified a Plus

We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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Servicenow Implementation Specialist