Servicenow - HR Service Delivery Implementation Manager

Deloitte & Touche L.L.P. Atlanta , GA 30301

Posted 4 months ago

Title: ServiceNow HR Service Delivery Manager

Position summary

Are you passionate about delivering goals to your client that go above and beyond their expectations? Does the opportunity to work with the world's leading businesses excite you? Our ServiceNow Team is thrilled to render results that help our clients transform their HR practices in ways that lead to significant savings, a leading edge on competition, and greater efficiency.

Work you'll do

As a Manager for our HR Transformation, Digital HR Strategy & Solutions team, you will use your knowledge and experience of HR operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize HR operations and drive business results. In this role you will be responsible for:

  • Leading ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology

  • Providing hands-on leadership to ensure deadlines are met and key deliverables are always accurate

  • Leading your team through requirements gathering and sprint design sessions for the Service Now HRSD application

  • Working with client stakeholders to document baseline current state HR Service Delivery operations

  • Developing the points of value to deliver throughout the HR Service Transformation effort

  • Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, and finalizing budget/scope and high level architecture

  • Managing all aspects of the project/workstream, including monitoring and identifying any project issues early to be able to mitigate any risk for your client

  • Establishing user journeys and creating the user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities

  • Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions

  • Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the HRSD build into production

  • Building your reputation within the firm and in the market for the strong HR Shared Services knowledge and ServiceNow product knowledge you possess

  • Forging strong relationships with both the clients and project teams that will contribute to your growth and development

The HR Transformation Organization

At Deloitte Consulting LLP, helping our clients exploit new technologies like employee engagement tools, advanced workforce planning and analytics we empower HR to better support the business and create value. HR organizations now reduce costs and improve operating effectiveness through process improvements, shared services, outsourcing and employee self-service, but that's only part of the story, we help them to drive the value this delivers and help the business achieve its strategic objectives in performance and growth. Learn more about our HR Transformation practice.

Digital HR Strategy & Solutions Team

Deploying HR technology solutions is part art and part science. The science comes from world-class tools and proven methodologies, but the art can only come from experience. The experience to know which technologies to leverage, how they integrate with your processes to create the right employee experience and how they can be deployed in your organization to drive adoption and, most importantly, change. Working with Deloitte allows you to leverage our know-how to optimize the value of your technology investment and create the capacity you need to focus on leading the business forward.

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's Culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate Citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

Qualifications

Required:

  • 6+ years related experience

  • Knowledge of HR function, processes, and best practices

  • Knowledge of Case Management, Knowledge Management best practices and design

  • Experience designing and/or implementing an HR - shared services center

  • Experience with the ServiceNow HR Service Delivery application

  • External consulting experience

  • Up to 80% travel required

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

  • 8+ years of related experience

  • Big 4 consulting experience

  • Bachelor's degree strongly preferred

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance where applicable. See notices of various ban-the-box laws where available. https://www2.deloitte.com/us/en/pages/careers/articles/ban-the-box-notices.html

Requisition code: E20NATCMGRMD017-HC


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Servicenow - HR Service Delivery Implementation Manager

Deloitte & Touche L.L.P.