Servicenow Developer/Administrator R28819

Req#: R28819

Category(s): Information Technology/Health Information Management, IT Engineer, Applications

Full Time / Part Time: Full-Time

Shift: First

Summary:

ServiceNow Developer/Admin (combined role)

5+ years' experience as a ServiceNow Developer/admin.

Development and administration responsibilities include;

• Designing, configuring, developing, troubleshooting, and implementing baseline modules and custom applications on the platform.

• Implement tested code and actively partake in bi-annual upgrades.

• Developing custom code defined by written requirements.

• Strong experience developing ATF scripts for any new or existing functionality (must have)

• Experience with developing complex integration solutions.

• Provide expertise for all technical issues related to development.

• Load, manipulate, and maintain data between ServiceNow and other systems.

• Proficient with creating basic and complex reports as requested.

• Work various tickets (Incident/Request) in support of the platform.

• Experience working in an ITIL environment is desirable.

The incumbent is responsible for translating business and technical requirements into well-engineered, documented and successfully deployed application systems. The incumbent is accountable for full life cycle software engineer including designing, developing, testing, installing, and deploying software applications that meet business expectations. The incumbent may perform the implementation of vendor-supplied software packages including the installation, customization, deployment, maintenance, and administration. The incumbent will be accountable for day-to-day support including rotational off-hour support.

This individual will contribute to the project management activities including the identification of work tasks and their dependencies, estimating work effort, and contributing pertinent information as input to project evaluation and prioritization. The incumbent will interface and coordinate with vendors as well as server; database and network support as required, to ensure applications are stable, scalable and meet service level expectations.

Job Responsibilities:

1. APPLICATION DEVELOPMENT, MAINTENANCE & DELIVERY

Effectively works with business partners to capture accurate and complete business requirements. Writes functional and technical specifications involving moderately complex systems or solutions Deliverables are created following established standards and guidelines and meet business expectations Promotes efficiency and quality by utilizing streamlined processes, automated solutions and quality control measures as appropriate. Deliverables are well documented and knowledge transfer is provided to ensure effective on-call and back-up support. Follows appropriate release management procedures Participates in the assessment of new technology solutions for best fit into the Baystate Health technical environment balancing customer needs with technical feasibility and IT architectural standards

2. TESTING MANAGEMENT

Test plans defined are appropriate to scope. Works with stakeholders to support business acceptance testing and signoff. Performs and monitors unit/system/functional testing. Works with stakeholders to support business acceptance testing and signoff. Demonstrates accuracy and thoroughness in defect identification, resolution and documentation. Ensures acceptability of testing outcomes occur prior to live implementation and defects detected by users in production are minimal. Monitors first production usage

3. PROBLEM RESOLUTION

Participates in 24×7 on-call rotational support. Provides timely response to problem tickets and issue resolution. Demonstrates accuracy and thoroughness in problem identification, resolution and documentation. Appropriate root cause analysis is performed to implement preventative measures. Maintains sufficient knowledge of applications and environment to provide effective on-call or backup support. Assists users with day-to-day application usage issues.

4. ROJECT ASSESSMENT, PLANNING & SUPPORT

Assists business partners defining the value of proposed initiatives and identifies viable solutions. May participate in budgetary planning for proposed solutions. Accountable for the development of work plans including tasks and dependencies throughout all project phases along with sound task time estimates. Identifies issues and risks. Recommends corrective actions to keep project on track. Strives to meet delivery dates. Maintains effective collaboration and status with project constituents to ensure project success. Adheres to Baystate project development methodology.

5. OPERATIONAL EXCELLENCE & INNOVATION

Follows established IT and Team standards and best practices. Contributes to the introduction and adoption of best practices, proven methodologies, and lessons learned. Supports team performance and operational efficiency improvement initiatives. Keeps abreast of new software features and functionality and makes appropriate recommendation for their use. Supports our customers consultatively, offering fresh approaches and value added solution recommendations. Shares learning and solutions and fosters knowledge growth among team members..

6. SYSTEMS ADMINISTRATION & SUPPORT

May be responsible for administration of 3rd party software including installation, configuration, upgrades, providing user access. Partners with server, network and database administration functions to monitor and ensure the system is stable, reliable and meets service level expectations. Coordinates with software vendors for system specifications, troubleshooting and submission of support incidents.

Required Work Experience:

1. 3+ years of experience in the implementation, configuration, development, maintenance and ongoing support of moderately complex to complex computer systems

Preferred Work Experience:

Experience will be accepted in lieu of Bachelors Science with 5+ years of experience as a ServiceNow developer.

1. None listed

Skills and Competencies:

Technical Skills

Appropriate technical knowledge of requisite systems and applications.

Customer Focus

Exemplifies customer service excellence

Responsive to issues

Builds Partnerships / Collaboration

Builds effective relationships.

Strong team player. Contributes to a team work environment; values information sharing

Effectively interacts with all levels of the organization

Problem Solving

Proven ability to troubleshoot problems, implement resolutions and resolve client support issues.

Effective Communication

Excellent communication skills, both written and verbal

Takes initiative

Solutions-oriented

Contributes to fresh approaches and ideas.

Self-Management

Highly motivated and works with a minimum of direction within skill and experience level

Works efficiently, makes good use of work time

Skilled multi-tasker

Action oriented. Drives to meet deadlines and commitments

Attention to detail

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation High-quality, low-cost medical, dental and vision insurance

• Generous PTO - up to 25 days in the first year, with scheduled earned increases

• Continuing education support and reimbursement

• First Time Home Buyers Financial Packages

• Farm Share Memberships

• 403b retirement company match & annual company contribution increase based on years of service

• Free money coach advice from a certified professional

• Wellbeing programs that include but are not limited to mental, physical, and financial health

• Pet, home, auto and personal insurance

• Life insurance

• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

• Wellbeing programs that include but are not limited to mental, physical, and financial health

We strive to be the place where we can help you build the career you deserve - apply today - YOU belong at Baystate!

OUR COMPENSATION PHILOSOPHY

We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

Bachelor of Science (Required)

Certifications:

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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