Servicenow Developer/Admin

Accentcare Dallas , TX 75201

Posted 2 months ago

POSITION TITLE - Developer, Business Applications


Reporting directly to the Manager of Business Applications, the Developer position is responsible for designing, programming / configuration, testing and enhancing business applications. These applications support the business needs of functional departments across the enterprise including shared services, branch and information technology operations among other functional areas. Additionally, this position should be able to support and enhance application interfaces and associated custom programs.

AccentCare, Inc. will make reasonable accommodations to "otherwise qualified individuals."

MAIN DUTIES AND RESPONSIBILITIES (Essential Functions of the Position):

  • Work in collaboration with management, business users, IT developers and Subject Matter Experts (SMEs) to understand and write business requirements then designing and develop modify existing business applications that deliver to stated requirements.

  • Architecting, designing, developing and implementing enterprise class applications using Object Oriented and web based technologies: J2EE, Javascript, Jelly, RESTful/JSON, SOAP/XML, SQL, databases (Oracle, MS SQLServer, PostGreSQL) and file transfer technologies.

  • Familiar with working in an agile development environment including the use of stories and sprints to guide development.

  • Good understanding of development and configuration on cloud based applications, specifically ServiceNow. Be versed in managing these cloud applications to ensure that they are secured and properly configured to align with expectations of the cloud provider.

  • Deep knowledge of the ServiceNow platform. Well versed in based platform technologies that are applicable regardless of specific product experience: Workflow editor, business rules, client side scripting, script includes, ACLs, configuration of forms (UI actions and polices), customization / extensions of the existing data model.

  • Utilize Import Sets and Transform Maps to introduce bulk data to the ServiceNow platform.

  • Be willing to manage both projects to introduce new capability to the platform and well as day-to-day support and administration of the platform. Look for opportunities to improve platform effectiveness and reduction of manual operational processes.

  • Rich experience in developing reporting to support operations. Demonstrate experience in the utilization of out of the box report technologies: homepages / dashboards, creation and reporting of new metrics, SLAs, attestations, customer surveys.

  • Experience managing ServiceNow product upgrades, including the familiarization and introduction of new version capabilities into the existing AccentCare platform. Automation of upgrade testing using the automated testing framework a plus.

  • Proven experience in developing integrations with ServiceNow using REST and/or SOAP. Examples: Inbound creation of incidents from monitoring applications; worker onboarding integrations from HRIS and outbound creation of enterprise security accounts on single sign-on cloud based applications, etc.

  • Comply with applicable legal requirements, standards, policies and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPAA and Documentation Standards.

  • Provide a high level of customer service to our patients/clients and each other.


  • Bachelor degree required, ideally in computer science, management information systems, or similar.

  • 5 years of overall IT experience

  • Minimum 3 years experience as an administrator and developer on the ServiceNow platform. Experience in implementing and supporting multiple products and modules: IT Service Management, GRC, HR, CSM, etc.

  • Advanced Certifications in ServiceNow preferred: Certified Application Developer or multiple module certifications

  • Experience in the Healthcare industry/domain a strong plus.


  • Must have strong communication skills (written and verbal), and possess good one-on-one interpersonal skills.

  • Ability to work with diverse teams (clinical, service center operations, IT) that directly or indirectly impacts business processes.

  • Experienced utilizing Data Modeling tools (e.g. Erwin, Visio).

  • Experience with project and development applications:

  • Strong mathematical, analytical, and statistical skills.

  • Respect and values diversity.

  • Function as a team member.

The preceding functions are examples of the types of work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the position.


(Travel, Physical Demand, Dexterity, Mental Demand, Working Conditions)

  • Travel: Position no business travel.

  • Physical Demand: Light physical effort. For example, standing, bending, or stooping for extended periods, operating light office equipment, e.g., personal computer, copier, fax machine, etc., manually handling medium weight materials and/or equipment (0 to 10 pounds).

  • Dexterity: Light dexterity, e.g. using data processing equipment, long periods of standing/sitting, etc.

  • Mental Demand: Moderate to high degree of concentration due to volume, complexity, and/or pressure of work.

  • Working Conditions: Clean working conditions with no disagreeable factors.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Cloud Sys Admin


Posted 3 days ago

VIEW JOBS 9/28/2020 12:00:00 AM 2020-12-27T00:00 Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect. About Nokia IT At Nokia IT, we are in a fast-paced digitalization journey. We are transforming into a modern, digital organization that globally delivers seamless technology experiences to 100,000 employees, as well as external users across the world, based on trusted IT infrastructure, applications and security capabilities. To build a world-class IT organization, we are looking to find, grow and keep the best talent in various disciplines and areas. Are you a hands-on technologist that wants to use knowledge to create an impact? Are you passionate about the digital era? Do you value a culture of transparency and accountability, and work with customers in your heart? Then join the diverse and global Nokia IT team! In this role, you will be part of the Infrastructure team, which ensures the stability, availability and high performance of the IT infrastructure that serves Nokia's entire workforce and upholds the technology for almost every single interaction of the company's business. At IT Infrastructure, we set up, maintain and optimize Nokia's enterprise computing and networking capabilities; we administer and continuously advance our Digital Workplace; and we grant IT support to a global community of end-users. On top of keeping our end-users satisfied every day, our immediate strategic priority is to progress rapidly in our aggressive digital transformation and in our journey towards a cloud-based environment. In IT Infrastructure, you are part of a team that is redefining IT and shaping the future of Nokia. Cloud Sys Admin Job Responsibilities * Develop, coordinate and drive infrastructure & software/automation projects at agreed service levels, using hands-on programming. * Ensure the overall reliability and scalability of cloud service. * Optimize existing environments based on business and security needs. * Troubleshoot system and application issues, including containerized microservices. * Investigate issues partnering closely with the SRE and the broader Engineering team. * Automate deployment, management, security, patching. * Partner with internal customer teams to drive projects and improvements. Work with customer teams to drive project goals and prioritization. * Work cohesively with operations teams in US, India and Europe to provide 24x7 support Minimum Requirements * Bachelor's degree in Computer Science, related technical field or equivalent practical experience. * Experience implementing, troubleshooting and supporting the Unix/Linux and Windows operating system, internet-based applications and web servers. * Experience with TCP/IP networking (DNS/DHCP). * Experience with IaC(Terraform, Ansible, Puppet, PowerShell, etc..) * 3 years of relevant work experience with Linux or Unix, as well as programming/scripting experience (Bash, Perl, Python, C, PowerShell). Preferred Requirements * 3 years of experience in one or more of the following areas: Developer Operations, Cloud Native, Cloud Native Operations, Site Reliability Engineering, continuous delivery, networking, configuration management, Infrastructure as Code (IaC), operations, IT admin and software automation. * Experience with configuration Management tools like Ansible, Chef or Puppet. * Virtualization and Cloud hosting experience. * Experience with mixed operating systems (e.g., Linux, Windows, VMware ESXi). * Understanding of Cloud technologies, including containerization, Docker, and Kubernetes as well as experience managing public cloud deployments (GCP, AWS, Azure). You may also want to learn more about Opportunities in IT and Life at Nokia IT! Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people's lives and help to overcome some of the world's most pressing challenges. Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of sex, gender identity or expression, sexual orientation, race, ethnic origin, color, creed, religion, national origin, citizenship, age, marital status, physical or mental disability, genetic information or ancestry, protected Veteran or military status, or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world. Nokia Dallas TX

Servicenow Developer/Admin