Servicenow Developer

Technical / Functional Skills:

The ServiceNow Configuration Management Analyst is part of the Service Asset and Configuration Management (SACM) Team. This individual will focus on the overall quality of the Configuration Management Database (CMDB) by ensuring Configuration Items (CIs) are accurate and complete by policing process adherence and data quality against documented standards.

The ServiceNow Configuration Management Analyst is responsible for ensuring governance of CI data against SACM policies and procedures. This includes promoting awareness and education of SACM policies and procedures throughout the organization and its Service Providers. The ServiceNow Configuration Management Analyst will ensure interfaces with internal and external applications are designed and implemented in line with the CMDB Data Model.

Roles and Responsibilities:

• Accountable for the daily operational health of SACM Configuration processes.

• Responsible for CMDB data analysis, research, troubleshooting, data enrichment and other CMDB governance tasks.

• Accountable for ensuring that SACM Configuration Management is delivered in line with defined policies and procedures.

• Leads inv estigation of root cause analysis to continuously improve data accuracy.

• Manage the SACM Configuration relationship with data owners and consumers.

• Identify, analyze, and drive resolution of process or data issues, ensuring all Configuration Items (CIs) are complete.

• Strengthen and mature ITSM CSDM (Common Services Data Model) practices and hierarchies.

• Engage with stakeholders to implement or enhance integration interfaces with other applications that leverage or provide CMDB data (e.g., Discovery, OEM/internal data sources, AMDB/hardware asset logistics, Software Asset Management).

• Nurture and strengthen alignment with shared SACM process stakeholders including shared/related data (e.g., Discovery, Asset Management), those who engage with or manage other data inputs (e.g., Service Catalog forms/workflows, Business Analys ts, ITSM Developers) or other ITSM process owners (Change, Incident, Problem).