Servicenow Developer (Remote)

• We are open to supporting 100% remote work anywhere within the U.S.*

Our Digital Modernization and Experience Group is growing, and we are looking for a talented, highly motivated ServiceNow Developer to join our ICF's Digital Modernization Division.  You will be responsible for helping government clients manage and execute their most complex digital transformation programs.  We are seeking a ServiceNow Developer responsible for working directly with clients to document requirements and troubleshoot issues. This is an ideal position for a developer looking to take on more project leadership responsibilities.

Your Responsibilities include:

• Development: Serve as a ServiceNow developer on a cross-functional development team; Develop and manage operational metrics reporting and dashboards; Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each; Support the development and analysis of customer requirements and assist with the development of user stories; Implement client scripts, business rules, workflows, and custom Service Portal widgets

• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

• User Training: Support end-user training to ensure a smooth adoption of the implemented solution.

• Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.

• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.

• Best Practices: Contribute to developing ICF's best practices and standards. Adhere to security and implementation best practices and ensure that implemented solutions meet relevant compliance requirements.

• Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the team's continued success.

Required Skills:

• Certified ServiceNow Administrator.

• 2 months of educational knowledge of ITOM, ITSM, HRSD, CSM, and/or Service Portal.

• 1+ years of experience developing on the ServiceNow platform.

• 2+ years of IT application system experience in technology solution delivery.

• 1+ years of experience with business requirement elicitation

• 1+ years of experience with platform customization in relevant delivery platforms

• 1+ years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.

• 6mos + years of experience working and developing with JavaScript

• HTML5, Jelly, jQuery and AngularJS.

• 1+ years' experience implementing systems using the Agile/Scrum methodology.

• U.S. Citizenship required (required by the federal government for this position)

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

• Must be able to obtain a Public Trust security clearance.

The ideal candidate will also have:

• Ability to work independently.

• Strong communication skills, with a high comfort level serving in a client-facing role.

• Hands-on experience (>480 hours) configuring or building ServiceNow applications.

• Knowledge of ServiceNow platform capabilities, modules, and best practices

• Familiarity with ITIL processes and IT Service Management (ITSM) principles

• Knowledge of scripting languages, including JavaScript and GlideScript

• Growth Mindset, with the ability to identify areas of contract growth

• Technical skills, including workflow configuration, and business rule development.

• Problem-solving skills and ability to innovate solutions.

• Detail-oriented tendencies with excellent problem-solving and analytical abilities.

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Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range

• There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$69,862.00 - $118,765.00

Nationwide Remote Office (US99)