Servicenow Developer- Development Governance

Deloitte & Touche L.L.P. Washington , DC 20319

Posted 3 months ago

ServiceNow Developer- Development Governance

ServiceNow Developer that will support the development governance of configurations, conducting code review, and remediation steps for one or more of a variety of areas including, but not limited to ITSM, ITBM, HR, CSM.

Will perform ServiceNow administration, testing, documentation, and remediation tasks for protecting the government in a multi-shared services environment. The ability to review multiple builds and provide feedback in terms of best practices is key in this role, in order to effectively and efficiently maintain the ServiceNow instance. Members of the development governance team must also possess the aptitude to search for answers when they aren't easily accessible.


  • Reviewing and provided approval or remediation tasks upon review of update sets on promotion from Development to Test instance. Scope currently includes ServiceNow Applications, Homepage/Dashboard/Portal and Reporting, ITSM, ITBM, and CSM, integrations with other applications and platforms; platform patching, version upgrades, troubleshooting and resolving issues

  • Working closely with Security team to obtain ATO when needed

  • Expertise with ServiceNow in support of ongoing operations and continuous improvement initiatives

  • Knowledge (certification preferred) of ITIL, Agile/Scrum and/or other related industry Best Practices.

  • Strong analytical, problem-solving and decision-making capabilities

  • Work with customers and other stakeholders to define clear and accepted requirements and develop design documentation

  • Proven ability to configure ServiceNow using Utilize Business Rules, Client Scripts, advanced UI Policies, Workflow editor and Script Includes and UI Scripts to fulfill requirements, including knowledge of and experience with JavaScript/GLIDE, HTML5; Comply with ServiceNow best practices to maintain system compliance. (Certification Preferred)

The team

Enterprise Technology

Our Enterprise Technology (EnTech) team works with clients to transform their technology delivery by collaborating with CIOs, Technology Executives, and their teams. Together we work to establish IT operating models based on the implications of next generation and advanced technologies, new and evolving service models for technology, and the operational expectations of an organization.

Our team of experienced technologists understand the interwoven nature technology plays in all aspects of today's business environment and focus on helping our clients shift from foundational delivery of technology to being the strategic business partner and catalyst for change. Our Agile/DevOps/Lean technology experts work to transform the workforce of our clients into the next generation of technology service delivery teams.

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: E20EPDCTSOSVNW-95322

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Servicenow Developer- Development Governance

Deloitte & Touche L.L.P.