After implementing ServiceNow through our own enterprise, weve seen first-hand the positive impact this service management platform has on our organization. As a result, we became a ServiceNow partner, and leveraged our years of in-depth experience to provide best-in-class products and services to our clients. As a partner, we can help harness the power of ServiceNow by providing management and automation of services across departments in your organization, creating a single system of record for IT, automating manual tasks, standardizing processes, consolidating legacy systems, and so much more.
Responsible for leading, supporting, developing, configuring, testing, implementing and maintaining ServiceNow environments.
This technical resource will work closely with business and IS teams to gather input to support ongoing business needs. This includes deploying new releases and/or enhancements, performing unit tests, system tests, maintaining, transitioning and supporting the operational functions, monitoring usage and performing daily administrative tasks.
Serve as a primary technical point of contact for clients
Provide assistance to and technically lead functional teams including building request items, tasks, workflows, etc.
Collaborate with client and internal teams to validate technical requirements
Design and document technical design, as needed, on stories to meet client requirements
Deliver end-to-end automated solutions which include implementation of the ServiceNow platform, core system, and other ServiceNow-centric applications
Design and develop 3rd party integration with ServiceNow using approaches common to ServiceNow (REST, SOAP, JDBC, etc.)
Work directly with end users to resolve support issues within ServiceNow
Monitor health, usage, and overall compliance of ServiceNow and its applications
Acting as a best practice agent in monitoring and reporting on the health, performance, and compliance of the core ServiceNow platform as well as custom solutions
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, ACLs, etc.
Conduct research and adept in emerging products, services, and standards
Provide high visibility into status of technical work commitments
Education: Bachelors Degree in Information Services, Computer Science, or adequate experience
Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow ITSM Implementation Specialist (CIS), ITIL Foundations, One Product-specific ServiceNow Implementation Specialist Certifications, Agile Certified Practitioner (ACP)
Experience: Minimum of four (4) years experience in an Information Services environment, minimum of two (2) years in ServiceNow development, minimum of one (1) year in ServiceNow consultative engagement technical ownership, development experience in at least ten (10) implementations
Ability to lead technical consultants / developers throughout the duration of an engagement
Ability to provide best practice leadership and adaptation to a technical team
Excellent solution-designing capabilities
Ability to conduct technical workshops and compile, construct, and deliver business-centric solutions
Understanding of ServiceNow functionality and how ITIL processes can be automated in ServiceNow
Ability to configure & customize to meet business goals and objectives
Development experience with a service-oriented architecture
Experience creating and promoting ServiceNow update sets
Excellent interpersonal skills with the ability to communicate clearly, knowledgeably, and personably
Ability to comprehensively analyze problems and apply critical thinking to derive a resolution
Experience in customer service, skills and committed to meeting expectations of all customers
Ability to acquire new skills quickly and learn on the job
Strong desire to innovate, flexibility with minimal context-switching
Strong collaboration and team-building skills and a commitment to continuous service improvement
The CareWorks Family of Companies is committed to providing career opportunity and growth to all Associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.
CareWorks Tech Strategically-Led Technology Solutions
5555 Glendon, CT
Dublin, OH 43016
Thank you for considering CareWorks Tech for your next career opportunity. CareWorks Tech is not your typical technology company.
We are part of the CareWorks family of companies which is one of Ohios largest managed care organizations, serving over 115,000 employers and owned by York Risk Services Group. We have 4 guiding principles: (1) Customer Commitment (2) Attitude of Service (3) Respect for the Individual and Team and (4) Exceeding Expectations. We invest in your training, professional development, benefits (medical, 401k, paid holidays/vacation, etc.) and personally focus on your career success. We have operations in 85 locations worldwide and employ 5,000+ people.