Servicenow Customer Service Management Senior Technical Consultant

Crowe Horwath Chicago , IL 60602

Posted 2 months ago

Your Journey at Crowe Starts Here:

At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a "Best Place to Work." We are 75 years strong and still growing. Come grow with us!

Job Description:

Crowe Senior Technical Consultant to support the continuous growth of our ServiceNow Customer Service Management program. Our ServiceNow practice is recruiting ambitious individual with a drive to aggressively grow their careers in a fast paced, high energy environment

  • Participate in client workshop and lab exercise activities.

  • Leverage your deep ServiceNow expertise to provide technical architecture designs to support client process improvement initiatives

  • Design and configure ServiceNow Customer Service Management and Field Service solutions to align with our client programs

  • Guide your clients through the implementation of their ServiceNow CSM solutions

  • Provide technical guidance to developers on ServiceNow configuration

  • Develop testing plans and support customers through the testing cycle

  • Develop training plans and deliver across all functional departments

  • Embrace the opportunity to learn and grow in your career

Desired Skills:

  • Certified System Administrator (CSA)
  • Certified Implementation Specialist - Customer Service Management


  • 3+ years' experience in a professional environment

  • 2+ years of experience with ServiceNow implementation

  • Certified System Administrator (CSA)

  • ServiceNow implementation lead or system administrator experience (hands-on configuration work)

  • Ability to work both independently and in a team environment with professionals of all levels

  • Strong organizational, interpersonal and presentation skills

  • Excellent written and oral communication skills

  • Ability to multi-task and handle multiple projects at the same time

  • Exceptional problem solving, critical thinking, and analytical skills

Our Benefits:

At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Servicenow Customer Service Management Senior Technical Consultant

Crowe Horwath