Servicenow Cmdb Architect(Remote Virtual Home Office)

Humana Inc. Anchorage , AK 99501

Posted 2 months ago


ServiceNow CMDB Architect

Would you like to design a ServiceNow CMDB while working from home? If so, this position could be for you.

The successful candidate will be responsible for designing CMDB solutions that maintain CMDB integrity and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt



  • Develop and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope, maintain CMDB integrity, and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.

  • Develop, maintain, and ensure adherence with CMDB technical design standards

  • Create and maintain CMDB architecture and technical design documentation

  • Proactively identify ServiceNow technical deficiencies and recommend solutions

  • Evaluate enhancement requests, provide design recommendations, and document technical requirements

  • Ensure solution design and process consistency and continuity across the CMDB, IT Domains, and the processes that depend on the CMDB

  • Design and implement solutions, which may include or require client scripts, UI policies, UI actions, business rules, workflows, and automation

  • Proactively identify and resolve data or functionality gaps in the CMDB

  • Design, implement, manage and ensure the effectiveness of the integration of the CMDB with external sources of data (e.g.: SCCM)

  • Design, implement, and manage the integration of the CMDB with other systems that receive CMDB data

  • Develop and manage transforms for bulk updates to the CMDB

  • Participate in ServiceNow upgrade planning, testing, and validation

  • Provide technical leadership, guidance and training as needed

  • Collaborate with cross-functional teams to achieve goals and objectives

  • Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed

  • Communicate technical challenges and solutions to both technical and non-technical audiences

Required Qualification

  • Bachelors Degree in CS or related technical field

  • 5 years' experience with designing / developing technical solutions for a ServiceNow CMDB, including those related to the Cloud, to maintain CMDB integrity, and to support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.

  • In-depth understanding and background in CMDB, ServiceNow Discovery, Service Mapping, and Performance Analytics

  • Experience developing and maintaining CMDB technical design standards

  • Demonstrated experience creating / maintaining CMDB technical documentation

  • Experience working with stakeholders to evaluate enhancement requests, providing designing recommendations, and documenting technical requirements

  • Experience designing solutions that include or require client scripts, UI policies, UI actions, business rules, workflows, and automation

  • Experience integrating the ServiceNow CMDB with external data sources (e.g.: SCCM) and data consumers

  • Expert understanding of the key technologies relevant to the ServiceNow integration solutions, including ODBC, REST, SOAP, LDAP, SSL, etc.

  • Strong technical leadership skills

  • Excellent organization skills and an ability to develop and implement plans for transforming issues / requests to completion

  • Demonstrated ability to effectively prioritize and balance multiple activities

  • Resourceful, takes the initiative to accomplish goals and objectives

  • Strong understanding of the overall IT infrastructure

  • Strong communication (written and verbal) and interpersonal skills with technical and non-technical audiences

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA)

  • ITIL foundation certified

  • Experience in ServiceNow scripting using Javascript

  • Demonstrated experience implementing ServiceNow's CSDM, preferably version 3.0, and other data model designs for the CMDB

  • Additional ServiceNow Certifications a plus

  • CIS - SAM

  • CIS - HAM

  • CIS - Application Portfolio Management (APM) Implementer

  • Certified Master Architect

Scheduled Weekly Hours


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Servicenow Cmdb Architect(Remote Virtual Home Office)

Humana Inc.