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Servicenow Architect

Expired Job

Top5 Inc. Bethesda , MD 20817

Posted 4 months ago

Top5 is currently recruiting for a ServiceNow specific Architecture role focused on the oversight and architectural guidance of the ServiceNow platform as well as enhancement related work. This role will work in conjunction with the ServiceNow platform team to support the platform including architectural assessments, solution design reviews, architectural governance policy and best practices for the platform, enhancement initiatives, configuration and customization, core and application build, upgrade, patch and testing activities. This position is heavily focused on technical expertise and scripting.
Key Tasks:

Architectural guidance to ServiceNow developers and administrators

Review and assessment of ServiceNow solution designs

Development and management of platform governance policies and best practices

Develop Architecture designs to support key business outcomes and objectives

Develop and maintain a Strategic roadmap focused on business capability and platform capability alignment

Manage, maintain and develop ServiceNow Architecture and Integration designs

Provide expert opinion on customized solutions

Provide hands on guidance and expertise for the development of custom applications on the platform

General Support, Maintenance and administration of the ServiceNow platform and applications as required. This may include:

Configure ServiceNow to meet requirements regarding all platform applications

Manage and maintain platform environment management plan to maintain integrity of the ServiceNow instances (e.g. Path to production, update set standards, clone schedule)

Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each to meet requirements

Flag and escalate requirements requiring customization for decision making

Develop and maintain technical documentation required for operational sustainment

Support code promotion for monthly releases

Support development of test cases, scripts, data

Support triaging of defects and issues during testing

Support planning and execution of UAT activities in conjunction with the ServiceNow team

Support daily operational request related to ServiceNow

Support Project or initiative requests related to ServiceNow

Support the transition of new IT Services by enabling the ServiceNow mechanisms required

Provide end user admin support as required (can require on-call support and nightly releases)

Educational Requirements:

Bachelor of Science in Computer Science, a similar technical discipline or comparable experience

ServiceNow System Administrator Certification at a minimum. Implementation and Developer preferred.

ITIL V3 Foundation Certification or higher preferred

Qualifications:

Must have a minimum of 5 years ServiceNow development experience

Must have a proven track record of developing architecture strategies, policies and guidelines

Must be technically savvy and able to design and build applications that meet business goals and objectives

Proven experience implementing and customizing a web architected, n-tiered enterprise application

Experienced with Service Oriented architecture and web services integration (SOAP, REST)

Experienced with importing and transforming large data sets (Import sets, Transform maps)

Experienced with JavaScript, XML, HTML, AngularJS, CSS, Jelly, JSON

Experienced with LDAP, SSO, MID server management

Experience with ITOM processes (CMDB, Service Mapping, Discovery, Event Management)

Experienced with ITSM processes (Incident, Change, Problem)

Familiar with Enterprise Service Management on the ServiceNow platform

Integration (interfacing) of enterprise software systems

Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production

PLEASE send all resumes to .

Skills:
Service Now
Permanent
6-12 Months+


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Servicenow Architect

Expired Job

Top5 Inc.