Servicenow Administrator

Apogee Dallas , TX 75201

Posted 2 weeks ago

Were Apogee. Nice to meet you. At our core, were a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of todays technology-savvy generation.

We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

This position is a full time with Apogee.

Heres the role:

  • Responsible for the development, configuration, integration, and implementation of ServiceNow at Apogee. With a process improvement focus, you will collect and develop requirements related to ServiceNow services and will oversee the ServiceNow implementation and adoption at our company. You should have a fundamental understanding of IT service management and the ITIL business processes.
  • Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform.
  • Understanding IT and business requirements with ability to develop, test, deploy improvements, and update workflows.
  • Managing and administering lists, filters, forms, platforms interfaces (to other data sources) and the data within tables, import sets and the CMDB.
  • Producing reports and dashboards based on defined measures, metrics and key performance indicators.
  • Recommending any improvements regarding the platform, processes, or reporting.
  • Ensuring policies are reflected in the way the platform is administered.
  • Create and maintain system design and operations documentation.
  • Create and deploy company and client training (online and/or in-person)

Requirements

Heres the experience you bring to the table:

  • Two years experience as a ServiceNow administrator and/or developer required.
  • ITIL v3 or ITIL 2011 Foundation or higher certification preferred.
  • Experience implementing, and/or upgrading ServiceNow.
  • Understanding of implementation process including setup, configuration and customization of ServiceNow.
  • Experience with project scoping, planning, requirements gathering, pricing, and process mapping.
  • ServiceNow Fundamentals, Platform Implementation, and/or Application Development Certification highly preferred.

Youll love this job if this describes you:

Action Orientation. Deeply en-grained self-motivation. Youre motivated to get work done. That means that you love efficiency and are driven to complete a project. Your work directly impacts others being able to do theirs.

Clear Communication Skills. Your written and verbal communications are friendly, to the point, and professional. You have a natural, but realistic tone to your communication style, and youre not afraid of tough conversations.

Technical Learning. Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

Comfort with a growing and changing business. Were a growing business, and you need to be comfortable doing work in a constantly changing environment. Your ability to work with some ambiguity, and willingness to get the job done are great assets.

Customer Service in a technical environment. We are a technology company, and your comfort in a technical environment will help you ramp up quickly.

Inherent Time Management. You have a natural strength in managing your time, and its demonstrated in the work systems, and approach you take with your job.

Apogee provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apogee complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:

  • An attractive salary
  • Health insurance plan including Health Savings Account matching program
  • Monthly stipend for cellular and data usage
  • Engineering and Technical teams receive cash bonuses for obtaining certifications
  • Maternity and Paternity leave
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Servicenow Administrator

Apogee