The ServiceNow Admin/Developer is the go to person for the platform. They will perform analysis of problems while working toward solutions to technical issues; deploy new releases and/ or enhancements; maintain and support the platform's operational functions; and perform system testing.
Perform day to day support and maintenance of the Service Now platform, work with the Enterprise Applications team to develop solutions in ServiceNow and coordinate support and development efforts.
Monitor health, usage and overall compliance of ServiceNow
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
Solution and provide requested enhancements to existing ServiceNow applications
Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
Facilitate and support the rollout of new application and enhancements in ServiceNow
Experience developing and configuring ServiceNow modules: Discovery, Orchestration, ServiceWatch, PPM, CMDB, etc.
Custom Application Development
Advise teams on design, development and overall ServiceNow best practices.
Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc
Participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production.
Experience working in and managing multiple update sets and coordinating their release
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
Must have experience in multiple ServiceNow implementations and have developed custom applications
Knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.)
Must have ServiceNow System Administrator Certification
Preferred to have ServiceNow Implementation Specialist Certification.