Servicemax/Salesforce Business Analyst

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

The Business Systems Analysis focus specializes in the evaluation of business problems and potential for automated solutions. Assists in identifying, evaluating and specification development for systems and procedures that are cost effective and meet requirements. Executes unit, integration and acceptance testing for systems that meet business needs.

Analyzes complex business problems to be solved with automated systems. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes, and procedures in a cost-effective manner. Configures system settings and options; plans and executes unit, integration and acceptance testing to meet business requirements. Designs details of automated systems. May provide consultation to users around automated systems. May lead cross-functional linked teams to address business or systems issues. May be client-focused, working in conjunction with Professional Services and Outsourcing functions. May include company-wide, web-enabled solutions.

Knowledge, Skills, and Abilities:

• Experience in creating ServiceMax functionality such as SFM Transactions, SFM buttons, SFM wizard associations etc.

• Experience in managing role hierarchy, profiles, OWD settings, sharing rules, permission sets, public groups, queues and users

• Experience in creating ServiceMax functionality such as SFM Transactions, SFM buttons, SFM Wizard etc.

• Experience in configuring Dispatch Console and/or Service Board

• Experience in performing root cause analysis on ServiceMax related issues

• Experience in ServiceMax customization, custom apps, objects, fields, record types, workflows, approvals processes, validation rules, process builders, flows, page layouts, custom report types, email templates etc.

• Experience in querying Salesforce.com database using SOQL queries.

• Experience in understanding programming languages such as Apex, Visual Force, and Aura Components.

• Experience with managing data integrity through the appropriate use of duplicate rules, importing and exporting data using Data Loader.

• Experience in developing custom reports and dashboards using Salesforce reporting and embedded tableau reports for both management and individual users.

• Experience in preparing test strategies ensuring the efficacy of development mitigating production issues.

• Proven ability to identify and gather requirements, translating into best practice, scalable solutions with a focus on an exceptional user experience

• Identify unused or underutilized platform features

• Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

• Perform ServiceMax configuration changes, including (but not limited to): SFM's, Wizards, Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, GO app mobile administration etc.

• Sandbox environment management

• Perform proactive system maintenance including security reviews, release updates, health check, and optimizer

• Drive the timely completion of cases and user stories

Work with integrated applications such as Oracle ERP and others

Qualifications

Qualifications:

Required

• Certified ServiceMax Administrator: 3 years' experience

• Certified Salesforce Administrator

• Strong Salesforce product knowledge including hands-on experience with Sales Cloud

Desired

• Additional Salesforce certifications, such as Advanced Administrator, Platform App Builder, etc.

• Familiarity with WalkMe technology is a plus but not required

Education:

Bachelor's/Postgraduate degree, or professional qualification

Work Conditions: The working conditions are representative and typical of similar jobs in comparable organizations.

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

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Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.