Serviceability Engineer

V2Soft ( www.v2soft.com ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China, and Germany. At V2Soft, our mission is to provide high-performance technology solutions to solve real business problems. We become our customer's true partners, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace and believe it has a positive effect on our company and the customers we serve.

Role Description:

The Serviceability Engineer is responsible for influencing early product designs to meet service requirements in their assigned commodity. They are responsible to assess future product designs, identify and address non-compliance via design changes, and transfer applicable product knowledge to downstream stakeholders including technical documentation authors, technical training, contact center personnel. This resource may be assigned responsibility for one or multiple commodities including Electrical, Chassis, Interior, Body/Collision, and Powertrain. Additionally, the Serviceability Engineer may be assigned as Vehicle Lead for one or more vehicles. As Vehicle Lead, he or she must facilitate assessment and reporting efforts with Serviceability colleagues based on timing of major vehicle milestones.

Basic Requirements:

• Associate Degree in Automotive Technology, Mechanical Engineering, Electrical Engineering, or similar field

• 3+ years of automotive technical experience in automotive repair or other hands-on experience

• Demonstrated technical understanding of field repair techniques & industry practices

• Understands process development, program management, and problem solving techniques

• Strong problem solving, planning and analytical skills

• Working knowledge of Microsoft Office PowerPoint, Word, Excel, or equivalent applications

• Strong organizational skills

• Must be trustworthy and conduct themselves professionally

• Must be willing to travel domestically (minimal travel expected)

Preferred Qualifications:

• Bachelor Degree in Automotive Technology, Mechanical Engineering, Electrical Engineering, or similar field

• Strong understanding of dealership service operations & the technician workflow for vehicle repairs

• Ability to navigate CAD and interface with 3D models of vehicles and parts

• Experience interfacing with Engineering & Manufacturing personnel

• Strong understanding of the automotive diagnostic process, wiring diagrams, and remove / install procedures

• ASE and/or I-CAR Certifications

• Comfortable presenting to all levels of management

• Exceptional communication, presentation and team building skills

• Experienced with manufacturing facilities or processes

• Multi-lingual (written & verbal)

• Strong innovation skills

V2Soft is an Equal Opportunity Employer ( EOE).

https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.