Service Writer/Advisor

Title: Service Writer/Advisor Location:

New Hudson MI Email: leanderakyyba.com Job Description Must Haves: Worked in a customer service, Generator and or Automotive repair sales experience, looking for a career move Level of education required: High school diploma or equivalent Years of experience required:

At least 2 years Job Summary: Serves as primary customer contact to promote quality customer service and increase business within the branch location. Key Responsibilities Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

Analyze customer’s needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact. Works with the Service Supervisor and/or Team Lead to schedule job assignments Develops positive relationships with key customers; resolves customer concerns regarding or distributor warranties; explain charges to customers Monitors key performance metrics for the workshop, including labour productivity and customer satisfaction