Service Writer

Company Overview

ProLift Toyota Material Handling is more than a forklift distributor in the
Midwest. We are a material handling supply chain and logistics partner that
focuses on our customers and takes action on improving our customer's business.

We are a passionate and inclusive group of people working together to foster
innovation for our customers, community, and each other.

ProLift Toyota Material Handling strives to achieve indispensable partnerships
with customers, associates and our communities. Our company creates these
partnerships through communication, continuous improvement, transparency, and
doing the right thing.

Job Summary

The Service Writer is responsible for ensuring accurate and timely estimate
preparation and will follow up to ensure the customer provides approval to
complete service repairs. The Service Writer will build long-lasting
relationships with customers by exploring their needs and expectations,
providing specific measurable goals, and achieving results within a customer's
expected timeframe.

General Duties and Responsibilities

Generate repair estimates for customers
Gather all needed information - parts, outside repairs, labor, etc.
Formulate proposal and present to the customer
Support specialized products line
Provide sales staff, service departments and customers with accurate
estimates within 24 hours of receiving the request
Maintain estimate records
Maintain good relationship with outside repair vendors
Promote ProLift Toyota Material Handling's philosophies, vision, strategies
and value of "Doing the Right Thing"; Promote the TLM "Toyota Lean Management"
philosophy

Educational/Job Requirements

The ideal candidate will have a High School Diploma or equivalent and three to
five years one to two years of experience in material handling service
environment or similar industry. The Service Writer will have proficient
knowledge of Microsoft products including Outlook and Office 365. The ideal
candidate will effectively source purchases from online or catalogue inventory
which requires excellent verbal and written communication skills to associates,
customers, and managers, while protecting the organization's values by
maintaining confidential and sensitive information.

The ProLift Team

Our associates have the opportunity for personal and professional growth as well
as a long-term career. We have examples throughout our company of associates'
advancements within the organization.

We value our associates and the work they do. ProLift associates flourish by
collaborating on our obstacles and celebrating our achievements.

What We Have to Offer

ProLift Toyota Material Handling is proud of the benefits package we offer
associates including medical, dental, vision, profit-sharing, 401K, company paid
life insurance, company paid short-term disability, paid parental leave, and
other supplemental insurance options (i.e. - pet insurance). Paid time off is
available after 30 days!

We have a shared focus in helping our communities thrive. We encourage groups of
associates to volunteer for non-profit organizations and reimburse those
participants for the hours contributed to our communities.

Are you ready to make the best decision of your life and join the ProLift Toyota
Material Handling team? Apply Now! We are looking forward to hearing from you!

EQUAL OPPORTUNITY EMPLOYER

#INDNT