Arnold Machinery Company Glendale , AZ 85301
Posted 5 days ago
Service Writer / Admin (Material Handling)
Position Overview
No company can promise uncompromised customer satisfaction without the people to backup and deliver that promise. At Arnold we have assembled the most comprehensive machinery support team in the western United States. There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace. With the training we provide, the Service Writer helps Arnold to keep that standing.
Essential Job Functions
Acting as a liaison between the customer and dealership
Promoting and ensuring customer satisfaction by assisting with the enhancement of labor and parts sales
Writing up, monitoring, reviewing and assisting of job closing
Greet walk-in customers and take customer calls
Accurately determine if machine warranty applies. Advise customers of warranty status prior to performing any service. If unable to determine status due to lack of information, inform the customer that the job will be charged as revenue until information identifies it as warranty
Review the work schedule daily with the Service Manager to update work-in-progress (WIP) priorities, segments, parts deliveries and completion deadlines
Works with Service Manager to ensure that repairs are performed within the labor hours quoted or estimated to customer
On jobs where written authorization is not obtained prior to dispatch of mechanic, follow up with Service Manager that the mechanic obtains a signature of the customer's representative prior to start of job
Process time cards for technicians and maintain service reports
Assist Parts Manager with ordering parts, maintaining inventory control, and restocking as required
Fill in at parts counter with customer orders when necessary to maintain professional and timely response for parts inquiries
Assist Sales department with paperwork including financial documents, machine orders, etc.
Non-essential Job Functions
Assure that service personnel adhere to safety, housekeeping and other company policies and procedures with the assistance of Service Manager
Compare the final invoice with the service proposal. Verify that work accomplished is to customer's expectations
Assist the Service Manager with the administration of the Service Department
Keeps the Service Manager currently informed on all matters of managerial importance
Assist the parts manager with administration of parts department
Other Skills/Abilities Desired
Candidate with an ambitious and proactive attitude, and strong work ethic
Detail oriented with an ability to solve problems with little direct supervision
Proficiency with Microsoft Excel & Word
Good mathematical proficiency
Physical Demands and Working Conditions:
Ability to sit for extended periods
Reaches to answer phones
Read paperwork, files and records on the computer
Communicates by phone and in person
Bends body to file various paperwork
Walking and moving about on foot often through uneven terrain
Hears well enough to receive communication by radio, phone and in person
Bends body downward and forward by bending at knees or waist
Remains in standing position if required to perform various functions of the job
Education:
High School Diploma or equivalent
Related experience could be substitution for school requirements
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Benefits offered:
Paid Sick Leave
Paid Vacation
Paid Holiday
Company currently pays 100% of the medical premium for associates and family
Dental and Vision plans
401K/Roth with company match
Quarterly and Yearly Bonus programs
Company Stock received to associates with 5+ years of service
Arnold Machinery is an equal opportunity, affirmative action and right to work employer. Arnold Machinery does not discriminate based on physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Arnold Machinery Participates in E-Verify
Arnold Machinery Company