Service Writer

Description

Our company is seeking a skilled Service Writer to join our team. As a Service Writer, you will be responsible for providing excellent customer service and managing the repair and maintenance process for our clients' vehicles.

Responsibilities:

• Greet customers and provide exceptional customer service

• Schedule appointments for service work and repairs

• Communicate with customers about the status of their vehicle repairs

• Prepare accurate estimates for repairs and services

• Maintain accurate records of all work performed

• Check parts invoices and add to work orders

• Complete warranty claims

• Handle payments and end-of-day paperwork

Requirements

• High school diploma or equivalent

• Previous experience in a customer service role

• Strong communication and interpersonal skills

• Ability to multitask and prioritize in a fast-paced environment

• Knowledge of automotive repair and maintenance is a plus

• Proficient in computer software programs such as Microsoft Office and Excel

Hours for this position are Monday-Friday 8 AM-5 PM

Excellent benefits package to include medical, optical, dental, disability and life insurance, holiday, vacation, paid personal leave, 401K, and profit sharing.