Service Writer

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee

discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and

bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch

with us by submitting your application. We look forward to hearing from you!

Position Summary:

Responsible for the daily interactions with FOX customers seeking technical, warranty, and factory service support. Increases efficiency and profitability in the operations of service processes for the department.

Position Responsibilities:

• Communications with FOX customers concerning creation of Return Authorization Numbers, follows up on repairs that are in house, and technical support.

• Evaluates products that have been sent in for warranty/service to confirm the action that the technicians will provide for that product

• Provides accurate estimates and alternate options to customers for the servicing and support of products

• Follows up on administration of products on "Hold" to ensure that they are resolved in a timely manner

• Works closely with Technicians, CSR's, and other departments to ensure that products being serviced do not meet with delays

• Maintains a safe work environment by adhering to all safety regulations within the department.

• Write work orders for production builds

• Process sales orders

Specific Knowledge, Skills or Abilities Required:

• Knowledge of vehicle suspension

• Mechanical aptitude

• General computer skills (Email, Excel)

Competencies:

• Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.

• Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.

• Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.

• Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.

• Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.

• Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees' development.

Position Qualifications:

Education:

High school diploma or equivalent

Associates or technical degree preferred

Experience:

2+ years of related experience required

Work Environment and Physical Requirements:

Manufacturing Environment

May lift up to 50 lbs.

Requires walking, standing, bending and lifting for long periods of time

Vision abilities required to validate and enter data on computer

Note:

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions -including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs - on merit and the principles of equal employment opportunity.

Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.