Service Writer - Fleet Maintenance

SERVICE WRITER

CLASSIFICATION TITLE: SERVICE WRITER

PURPOSE OF CLASSIFICATION:

The purpose of this classification is to ascertain automotive problems and services by listening to customer's description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules. Maintain customer rapport by providing excellent customer service.

ESSENTIAL FUNCTIONS:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Prepare service repair work orders. Plans, prioritizes, and schedules vehicle maintenance and repair work; prioritizes work orders; assigns work to mechanics; provides direction regarding techniques, expectations, specifications, and standards; and monitors work to ensure adherence to same.

Reviews and inspects maintenance and repair work in progress and upon completion; ensures employees are adhering to approved work techniques and safety practices; and ensures work products meet project specifications and quality standards. Prepares and/or reviews vehicle maintenance reports, records, and maintains logs of work performed, parts used and/or replaced, and labor hours. Enter data into the department's automated system to track work orders and work completed.

Adhere to monthly close out procedure for the department billing. Tracks preventative maintenance schedules, account for vehicles needing emissions, and ones that have been completed. Check and log in all incoming vehicles on the "Work Line" for repairs and calls and informs customers when their vehicles are ready. Responds to calls from County personnel in need of roadside assistance and responds to questions from personnel in other departments.

ADDITIONAL FUNCTIONS:

Performs other related duties as required.

MINIMUM QUALIFICATIONS:

High school diploma or GED with vocational training in auto mechanics or a related field; supplemented by three (3) years of experience performing automotive and equipment repair work; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Must possess and maintain valid Georgia driver's license.

ADA COMPLIANCE:

Physical Ability: Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals.

Some tasks require the ability to communicate orally. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, odors, wetness, fumes, temperature and noise extremes, machinery, vibrations, electric currents and toxic agents.

Clayton County, Georgia, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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Position : 2597

Type : INTERNAL & EXTERNAL

Location : FLEET MAINTENANCE

Grade : GRADE 15

Posting Start : 05/24/2024

Posting End : 12/31/9999

MINIMUM SALARY: $36,119.10