Service Writer

Position Summary

Support the activities and operations of the shop service desk; prepare documents necessary for the activities and operations of the fleet division including invoices and work orders; assist vendors and customers with invoice and fleet inquiries; maintain the data information systems for the Department and perform a variety of technical tasks relative to assigned areas of responsibility.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements

Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.

High school diploma or GED; and

Three (3) years of experience maintaining, processing and retrieving records and preparing reports.

Maintaining, processing and retrieving records and preparing reports within a fleet management operation preferred.

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.

Possession of a City Operator's Permit (COP) within six (6) months from date of hire.

Preferred Knowledge

• Operations, services and activities of a fleet maintenance program

• Modern and complex principles and practices of computer information systems

• Modern office procedures, methods and equipment including computers

• Basic mathematical principles

• Pertinent Federal, State, and local laws, codes and regulations

Preferred Skills & Abilities

• Perform mathematical procedures at a speed necessary for successful job performance

• Interpret and explain City policies and procedures

• Prepare clear and concise reports

• Communicate clearly and concisely

• Perform the essential functions of the job with or without reasonable accommodation

• Operate office equipment including computers and supporting word processing and spreadsheet applications

• Establish and maintain effective working relationships with those contacted in the course of work including City officials and the general public