Service Writer

Academi Washington , DC 20319

Posted 7 days ago

Constellis was established in 2010 by a group of operators and investors who sought to combine best-in-class brands, assets and people within the complex risk management industry. Today, the leading provider of risk management and operational support services worldwide, Constellis combines the legacy capabilities and experience of ACADEMI, AMK9, Triple Canopy, Olive Group, OMNIPLEX, Centerra, Edinburgh International, Strategic Social and all of their affiliates. From life support, procurement, operations and maintenance to high-threat protection, training, C4I systems integration and crisis response, Constellis helps its clients achieve and sustain success, no matter where they are in the world. Constellis operates in approximately 40 countries with regional offices in Africa, the Americas, Europe and the Middle East. Constellis is headquartered just outside of Washington, D.C. in Reston, VA.

Role and Responsibilities:

  • Explain automotive repairs and issues

  • Provide great customer service.

  • Keep a professional appearance

  • Willingness to learn with hands-on training.

  • Help keep repair shop clean and organized.

  • Maintains service logs and records of maintenance on vehicles and motorized equipment, using fleet maintenance and management software.

  • Provide regular progress reports to customers

  • Performs related work as assigned

Position Summary:

Part automotive knowledge base, part customer service rep, Service Writers answer questions from drivers in need of maintenance, repair, and/or auto services. They aim to explain concepts in plain language and to coordinate efforts among the staff to build trust and make customers happy.

EOC Minority/Female/Disabled/Veteran Centerra is an Equal Opportunity/Affirmative Action Employer and a Tobacco and Drug-Free Workplace.

Qualifications and Education Requirements

Required Qualifications/Experience:

General Requirements:

  • Ability to maintain a professional appearance and provide friendly customer service.

  • Must read, interpret and transcribe data to maintain accurate records.

  • High school diploma or equivalent required.

  • Must read, interpret and transcribe data to maintain accurate records.

Required Education/Certifications:

  • High School Diploma or equivalent

  • Must be 18 years of age

  • Must be able to pass a Federal Background Check and drug screen

Preferred Skills/Experience:

  • Must have strong troubleshooting and problem solving skills.

  • Ability to work independently and communicate, cooperate, coordinate and work well with coworkers, managers, customers, subcontractors, suppliers, vendors and others.

  • Computer knowledge and use: Word, Outlook, general keyboard/typing skills

  • Communicate effectively with reading, writing, and speaking English

  • Multitasking, to handle multiple customers at the same time and to manage information coming in from various directions, such as phone calls or in-person updates from mechanics

  • Paying attention to detail so that all work is performed to the customer's satisfaction

  • Maintaining a calm, professional demeanor when customers or staff members get stressed

Equal Opportunity Employer

Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet


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Service Writer

Academi