Service Training Instructor

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

SUMMARY

This position is responsible for training Hobart Service employees on job specific skills and tasks as needed. Developing and revising training programs and helping in the creation of both synchronous and asynchronous training. Interacting with Service Organization Managers / branch employees, and other internal departments to develop and deliver training. Up to 20% travel required (Domestic).

ESSENTIAL DUTIES AND RESPONSIBILITIES

Within assigned areas of responsibility, conduct and develop training programs for service employees in various roles (i.e.. Parts, Dispatch, Customer Service, etc.) for Hobart Service personnel, evaluate performance of training participants, and provide appropriate feedback and recommendations to local management for follow-up to enhance service effectiveness and skills development. Role will also interface with Hobart Learning Management System (LMS) to load training created and assist with scheduling of students for courses.

• Instruct Hobart service employees in the required skills and tasks for their specific job through lecture, audio-visual, online self-paced modules, hands-on student involvement and other delivery methods.

• Providing necessary knowledge, structure, and support to maintain an effective learning environment.

• Evaluate performance of students using established processes and provide appropriate feedback and recommendations to local management for follow-up to enhance service effectiveness and skills development.

• Consults with key stakeholders and subject matter experts to identify job tasks and knowledge/performance gaps.

• Uses critical thinking and problem-solving skills; skills in extracting and assimilating information to create a logical framework, applying principles of behavioral sciences; systematically searching for related information to create training programs.

• Design, develop, and create interactive and engaging instructional materials with assessments and simulations using a variety of tools and applications to include, audio, video, animation, narrated presentations, podcasts, webcasts, and virtual learning environments.

• Create and revise training courses, including multi-modality based and online course development.

• Provide input and assist in development and ongoing evaluation of designated training curricula and programs.

• Review and provide technical assistance in the development/delivery of training programs, work with team to use and maintain the Hobart LMS.

• Perform other duties within Service Training or as a member of internal teams as assigned.

Supervisory Responsibilities

• This position has no direct supervisory responsibilities.