Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Service Trainer

Expired Job

Skoruz Technologies New York , NY 10001

Posted 4 months ago

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Day to Day job Duties: (what this person will do on a daily/weekly basis)- Develop a list of Service Now video training topics and produce said videos along with proper meta data and cataloguing of the videos for reference. Would consist of common Service Now tasks and functions as well as more advanced tips and tricks as necessary and as directed/approved by the client.

Content would also include client specific uses of Service Now and ITSM processes. Develop, in conjunction with the client, and deliver class room training on Service Now. Training will include common tasks and functions and client ITSM processes.

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)- Experience with current version of Service Now functionality Experience delivering classroom training on Service Now Ability to produce small video clips using Camtasia or similar technology Excellent written and verbal communication skills Ability to work with minimal direction to achieve the training goals Excellent Client facing skills Travel: This position requires someone who can travel at least 25%. Preferred location is New York/New Jersey or East coast. Degree: Bachelors in Computer Science or equivalent work experience Nice to Have; (But not a must) Camtasia or similar experience

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Enterprise Outpatient Application Principal Trainer

Columbia University

Posted 4 days ago

VIEW JOBS 1/12/2019 12:00:00 AM 2019-04-12T00:00 This position is responsible for achieving in-depth knowledge of Epic's Phoenix Transplant application and must be able to communicate effectively to end users in a classroom, through a webinar or eLearning and at-the-elbow. The Enterprise Outpatient Application Principal Trainer drives strategic training efforts for management while ensuring the success of training programs and curriculum by collaborating with team members to develop the training program, creating curriculum, and building out training environments. This position will participate in eLearning, QA, learning management system build and maintenance, and will provide support during implementations. As a Trainer for the Enterprise Epic initiative, this individual will collaborate with appropriate technical and operational leaders from affiliated institutions. Minimum Qualifications for Grade Applicant MUST meet these minimum qualifications to be considered an applicant Requires a bachelor's degree or equivalent in education and experience, plus four years of related experience. Additional Position-Specific Minimum Qualifications Applicant MUST meet these minimum qualifications to be considered an applicant - EpicCare Ambulatory certification along with Training build certification required * Epic Phoenix certification or obtained within three months of employment * Experience with online learning tools * Demonstrated oral and written communication and instructional skills * Working knowledge of order Entry, Admitting and Billing software applications * Must be able to develop and deliver various types of instructional materials such as synchronous learning, pre and post course assessments and performance support literature * 4 years of instructional design and delivery experience Special Instructions Preferred Qualifications - Master's degree preferred * Epic, Eclipsys, Sunrise Clinical Manager, Eagle, Allscripts Touchworks, and/or GE IDX * Large-scale organizational learning initiatives Essential Functions - Manages the development, coordination, presentation and follow-up of training programs for all Phoenix/Ambulatory. Manages the training space, the scheduling of training sessions and various resources for training such as post-training assessments and optimization. * Maintains and manages courseware, including revision and version controls. Be highly organized and detail oriented. Before delivery of product, ensure all measures of quality assurance have been obtained. * Articulates and applies adult learning methodologies and blended learning into all training initiatives. Manages, creates and maintains learning guidelines (including high-level and detailed procedures), templates and instructor and learner assessments. Works with Nursing, Physician & Ancillary groups to ensure Hospital and Physician Organization Policies and Procedures are reinforced in training content. * Establishes the Credentialed Trainer program in alignment with the Enterprise Learning Program vision, strategy and requirements. Actively participates in the identification, interview process, onboarding, schedule management, and ongoing support & development of all Credentialed Trainers (CTs) under this role's purview. * Ensures the ongoing incorporations of rules, regulations, & guidelines in the design of clinical training programs. Maintains a working knowledge of clinical & patient administration operations. Knowledge of nursing nomenclature. Trains & provides support to clinical staff before & during application implementations & upgrades as well as during employee orientation. * Communicates at all levels within the organization and works successfully with cross-functional teams. Be prime point of contact for the application and develops strong team relationships. Maintains good working relationships with client stakeholders and vendors. Collaborates with the technical and creative teams to ensure accurate delivery. * Participates in various hospital and faculty practice organization committees and discuss general system functions and specific application capabilities and features. Works with other Educational departments to coordinate training. Demonstrates mastery of various hospital and ambulatory applications such as Sunrise Clinical Manager, Touchworks, Eclipsys, AthenaHealth, IDX, and Eagle and the business processes associated with the various systems. Provides support and encouragement to the departments undergoing change. * Works with various leadership committees and internal clients to integrate the learning solutions into existing infrastructure. Works with the Learning Teams (Instructional Designers and Developers) to ensure that client' requests are being met in a timely manner. * Partners with technical teams on the set-up and maintenance of the training environments (hardware and software). Understands systems development life cycle. Designs and builds relevant training scenarios and activities that reside in the training environment to be used and re-used in all classes. * Performs other related duties as necessary. Additional Essential Functions (Limit to 3950 characters.) Although rare, all staff are expected to move computer equipment or similar objects to expedite projects Special Indications This position works with: There are no special indications for this position Columbia University New York NY

Service Trainer

Expired Job

Skoruz Technologies